Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8559 reviews
(8,559 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Tech could not get printer to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech could get printer to print Was new tango printer Pd for service call said it was the printer had problem Should not have been charged
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Needed 2 visits
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek had to make two visits because he disconnected and didn’t reconnect multiple apparatuses
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Printer Setup that didn't happen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have not been here to set up my printer, They haven't even called.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad installed my printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent did a great job of setting up and explaining how it worked
I would recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give a review because my laptop doesn't work so neither does the printer
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer instslation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer still not set up- scheduled to come 4/25..
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad never showed for the appointment?????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NO-ONE showed for the appointment and NO-ONE called to canx or reschedule!! Totally unprofessional!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad: get your act together‼️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent DID NOT SHOW UP‼️ How many times do you want me to repeat this statement? Elly Manov
No, I would not recommend this to a friendRated 1 out of 5 stars
No show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one EVER showed on 3 different appointment times. I finally gave up and canceled
No, I would not recommend this to a friendRated 1 out of 5 stars
Connect printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer is still not working! I did what was suggested with no results so I guess a big waste of money!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was in a rush didn’t complete service and told use to contact 800 number if we needed further assistance.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Times are tough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad failed to show up without any notification.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad never showed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no good never showed up to service my printer/computer
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t very knowledgeable I would like a refund on my $49 I Submit it a negative report you can check my file
No, I would not recommend this to a friendRated 1 out of 5 stars
what them to come back out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.printer stop working the next day after the set up
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad failed again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man came said he could not perform the service. Disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician did not want to install the printer drives
I would recommend this to a friendRated 1 out of 5 stars
it wasn't a tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we bought a printer from BB and the copying/transmitting feature does not work. We have called 3 times.
No, I would not recommend this to a friendRated 1 out of 5 stars
Agent failed AIO printer connect. Lacked training.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB tech FAILED 2 install printer&new router/modem!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked better before service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech. Was in over his head. Unsatisfactory service. I want the charge for the service removed from my account.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking the iniative to share this with us. I apologize for the poor experience you had with a printer troubleshooting. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.