Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8559 reviews
(8,559 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Bad servive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came when wasnt home and then it was not done right. Hired someone else finish the job
No, I would not recommend this to a friendRated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed my computer and I'm so busy the printer doesn't work it takes forever to get through I'm upset
No, I would not recommend this to a friendRated 1 out of 5 stars
printer is now worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer was not working properly...now it is not working at all
No, I would not recommend this to a friendRated 1 out of 5 stars
print sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not set up properly badddddddddddddddddddddddddddddd
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad didn't fix-friend did
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad didn't fix printer family friend did geek squad very busy and we needed printer for business
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working properly after weeks of requests.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never occurred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was a nightmare to deal with and I am still trying to get a refund for a service that never occurred.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best buy guy didn't install it well and am very disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
HP Photosmart printer wasn’t feeding the paper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was prompt and diagnosed quickly, roller was worn and not replaceable. Time to get new printer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this story with us! I'm sorry to hear about your HP Photosmart printer. It's always kind of a pain to replace a printer. Please let us know if there's anything we can do to help out.
Rated 1 out of 5 stars
Nice Geek Squad but still $500 printer is unable f
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still unable to get faxes after 2 Geek Squad visits
No, I would not recommend this to a friendRated 1 out of 5 stars
Momentous Adult Care Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. Failed to set up printer. Lost alot of business because of constant excuses
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fellow messed up my new Apple Watch and it had to be replaced `
I would recommend this to a friendRated 1 out of 5 stars
Loved laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned laptop because of experience with Geek Squad. Got my full $700+ refund and purchased laptop elsewhere
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .The Geek Squad experience should always be a positive one. Hearing that you had to return your laptop because one of our teams didn't hit the mark is not what we aim to provide. We'd love to hear more about this interaction and see if there's any way we can help ensure it doesn't happen again. Feel free to share more on this.
Rated 1 out of 5 stars
Poor geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited way too long for this unprofessional. Will never use again
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation follow up. No response, cant use item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get help by phone to hrlp setup camera and lights.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geeksquadwasanoshow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad didn’t even call or email just didn’t show up!
No, I would not recommend this to a friendRated 1 out of 5 stars
he wasn't able to correct the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he advised me to return the product for the 2nd time because he wasn't able to install it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It's never a good experience when a defective product prevents a service from being completed. If we let you know that a replacement is needed, that's your best course of action. I hope that your replacement works correctly and we're able to get it installed for you.
Rated 1 out of 5 stars
Horrible waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was in worse shape after the technician left. Plus, it cost me an extra $50.
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer I purchase and not been delivery or install.
No, I would not recommend this to a friendRated 1 out of 5 stars
Still doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer still doesn’t work , only worked for one day
No, I would not recommend this to a friend