Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8737 reviews
(8,737 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
what them to come back out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.printer stop working the next day after the set up
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad failed again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man came said he could not perform the service. Disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked better before service call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech. Was in over his head. Unsatisfactory service. I want the charge for the service removed from my account.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking the iniative to share this with us. I apologize for the poor experience you had with a printer troubleshooting. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.technician did not want to install the printer drives
I would recommend this to a friendRated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed my computer and I'm so busy the printer doesn't work it takes forever to get through I'm upset
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad servive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came when wasnt home and then it was not done right. Hired someone else finish the job
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad didn't fix-friend did
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad didn't fix printer family friend did geek squad very busy and we needed printer for business
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Agent failed AIO printer connect. Lacked training.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BB tech FAILED 2 install printer&new router/modem!
No, I would not recommend this to a friendRated 1 out of 5 stars
Never occurred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was a nightmare to deal with and I am still trying to get a refund for a service that never occurred.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
printer is now worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer was not working properly...now it is not working at all
No, I would not recommend this to a friendRated 1 out of 5 stars
HP Photosmart printer wasn’t feeding the paper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was prompt and diagnosed quickly, roller was worn and not replaceable. Time to get new printer.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for sharing this story with us! I'm sorry to hear about your HP Photosmart printer. It's always kind of a pain to replace a printer. Please let us know if there's anything we can do to help out.
Rated 1 out of 5 stars
print sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not set up properly badddddddddddddddddddddddddddddd
No, I would not recommend this to a friendRated 1 out of 5 stars
very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the best buy guy didn't install it well and am very disappointed
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working properly after weeks of requests.
No, I would not recommend this to a friendRated 1 out of 5 stars
Nice Geek Squad but still $500 printer is unable f
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still unable to get faxes after 2 Geek Squad visits
No, I would not recommend this to a friendRated 1 out of 5 stars
Momentous Adult Care Home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service. Failed to set up printer. Lost alot of business because of constant excuses
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fellow messed up my new Apple Watch and it had to be replaced `
I would recommend this to a friendRated 1 out of 5 stars
Loved laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned laptop because of experience with Geek Squad. Got my full $700+ refund and purchased laptop elsewhere
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .The Geek Squad experience should always be a positive one. Hearing that you had to return your laptop because one of our teams didn't hit the mark is not what we aim to provide. We'd love to hear more about this interaction and see if there's any way we can help ensure it doesn't happen again. Feel free to share more on this.
Rated 1 out of 5 stars
Poor geek squad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited way too long for this unprofessional. Will never use again
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation follow up. No response, cant use item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get help by phone to hrlp setup camera and lights.
No, I would not recommend this to a friend