Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 8737 reviews
(8,737 customer reviews)Rating by feature
- Value4.9
Rating 4.9 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geeksquadwasanoshow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad didn’t even call or email just didn’t show up!
No, I would not recommend this to a friendRated 1 out of 5 stars
he wasn't able to correct the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he advised me to return the product for the 2nd time because he wasn't able to install it
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .It's never a good experience when a defective product prevents a service from being completed. If we let you know that a replacement is needed, that's your best course of action. I hope that your replacement works correctly and we're able to get it installed for you.
Rated 1 out of 5 stars
Horrible waste of money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My computer was in worse shape after the technician left. Plus, it cost me an extra $50.
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My printer I purchase and not been delivery or install.
No, I would not recommend this to a friendRated 1 out of 5 stars
No help at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called about PDF problem took for ever to just be told he could not help me
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. We always strive to ensure our customers are provided the best service possible. We would love to help get the PDF problem resolved. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or you can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Rated 1 out of 5 stars
Still doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer still doesn’t work , only worked for one day
No, I would not recommend this to a friendRated 1 out of 5 stars
To fast to learn
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Data transfer not done was told I would get refund have not seen any
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a refund doesn't fall through. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Agent was very knowledgeable and efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer turned out to be defective. The agent did his best
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We're glad to hear you had great experiences with the Agent. We apologize for the inconvenience of receiving a defective printer. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not installed by geek squad. No tutorial. No set up
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I think your geek squad is AWFUL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.your policy sucks I will never use the geek's ever again
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to upload a review. We strive to provide the best customer experience possible, so it hurts to hear that was not reflected during your Printer Setup or Troubleshooting service. That's not how we want you to feel, so we appreciate you letting us know! Our services come with a 90-day warranty so we can send someone back out at no additional charge if you don't feel that the service was correctly completed. If you'd like to get someone to redo the service, please call (800) GEEK-SQUAD or (800) 433-5778 for further assistance.
Rated 1 out of 5 stars
Printer not working correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NOT HAPPY!!!! I want a refund. !!! Did not get my money worth
No, I would not recommend this to a friendRated 5 out of 5 stars
Geek Squad set my printer up quickly and right.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the agent who came out set up my printer and got it going while i could see how to do it. he introduced me to AI and how to ask it questions to help me out with any printer issues i might have. he was very knowledgeable about the setup of the printer and how to get it working with my Hallmark Card Program in my computer. i was very grateful for all the help and guidance he provided while he was here.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed all our stuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not take anything for our Fantastic Geek Squad Team. They come thru for us every time we call on them. We are seniors and don't have a clue about all this technology out there. People tell us to call our grandkids.....they are grown and live all over. Don't need them when we have Geek Squad agents that are always there when we need help.
I would recommend this to a friendRated 5 out of 5 stars
Printer connected internet/computer SUCCESS!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service rep connected my printer to my pc, I was reminded the night before with a courtesy call and estimated time of his arrival. The next day, I received an even more specific arrival time and he arrived within 10 minutes of the estimate. He quickly did the service. He explained, answered questions, and was professional.
I would recommend this to a friendRated 5 out of 5 stars
Extraordinarly Fantastic Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a new HP printer. I have been buying HP printers for many years and have never had a bad one and I have been buying them from Best Buy. The Agents that set up my new printer were extraordinarily fabulous. They made sure the scanner was working properly and explained how the printer worked. They were professional, knowledgeable and were on time. I am a fan of the GeekSquad and have been for decades. I highly recommend the Agents of the GeekSquad for tech support.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad to the rescue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was having a problem with my printer working. It kept saying I had no internet service when indeed I had internet service. It took about a half hour for the technician to find the problem and he was able to fix it! It works great now!
I would recommend this to a friendRated 5 out of 5 stars
Printer and computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This person who he came to my house and fixing my printer problem and set up. He doing great job and explained how to use and i asking questions some few things on my computer. He also fix it that dont need this i am happy with his jib and his profession experience. He is great.
I would recommend this to a friendRated 5 out of 5 stars
Superior Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up my new printer and was very helpful and personable. When that first printer turned out to be totally defective, he came again about a month later and installed a replacement printer. So far this one seems to be working fine, and the agent gave me some helpful tips about keeping the printer running in good shape. Very satisfied!
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed my printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to connect my new printer to my laptop. Its tax time and I needed copies made. I called Best Buy for the Geek Squad and made an appointment. Tom and Ronin showed up on time and set up my laptop quickly. They were extremely helpful and so nice. I would strongly suggest using the Geek Squad for help.
I would recommend this to a friendRated 5 out of 5 stars
Color Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE BEST BUY PRODUCTS; AND I ABSOLUTELY LOVE THE GEEK SQUAD!!! JARED FROM THE GEEK SQUAD CAME OVER AND INSTALLED MY NEW PRINTER AND IT WORKS BEAUTIFULLY!!! THANK YOU JARED!!
I would recommend this to a friend