Customer Ratings & Reviews

The two guys that came to my home to set up my printer were AWESOME!!!

the agent set up the printer and modified the scanner to scan to the desired folder on the desktop. Print and scan can be done in one click not complicated program as in my old printer Agent showed me how to replace ink cartridge Agent was polite and professional

Very pleased. Technician called before arriving to let me know he was on his way. He was courteous, knowledgeable, and was very proficient at his task. He answered my questions and demonstrated how the new printer operated. I am very satisfied,

RE: Geek Squad Agent Evan Kucskar 12/29/2021 Evan Kucskar consistently provides EXCELLENT and TIMELY service. He understands the importance of not losing and/or automatically replacing important data files. He Followed up on two personal computers under the same MS office account to ensure that they are running as separate and individual computers and not synchronizing with each other.

Excellent service provided in a timely manner by the Geek Squad. My two (2) year-old Dell Computer had never had an in-shop troubleshooting session before. Then it crashed. I called and they asked me to bring it in. The team went through it and cleaned out some "trouble makers". I was back in service in about 48-hours.

Technician Home Repair Service...Awesome..............................................................................................................................................................

Thomas from the Geek Squad installed my printer, when others had failed, without incident. He was efficient, knowledgable, and helpful. Because he made such good suggestions I purchased aDual-Band Mesh Wi-Fi 6 System from Best Buy, which has helped. You are very fortunate to have him working for you. Thank you !

I liked the Geek who came to my home to set up my new desktop and printer and found him to be extremely helpful. But prior to his arrival, I had a different experience. At the time, I hadn’t realized that my requests in setting up the computer were ignored. I had requested that files from my old computer be transferred to my new computer, which was done. And I drew out diagrams of how my opening screen should look with the icons I wanted. None of that was accomplished. A different operating system was installed that did not support my requested email, so I felt a bit ignored in making my preferences known. On the bright side, I do love the eco-tank printer. As far as recommending Geek Squad services, it depends on the customer’s knowledge base with computers. I have none, and using this service is wonderful for someone like me. I can call for help if I get stuck with an issue and need help. I will definitely maintain my membership.

I have relied on Geek Squad services for many year and enjoy the membership of Total Tech Support that is offered. I always feel confident any problems that arise are addressed with confidence and favorable results. I have appreciated professional Geed Services for in home setups on new equipment. THANK YOU GEEK SQUAD.

I couldn't have been happier with the service I received from your agent. Not only did he resolve my printer problems, but he was obviously knowledgeable and he was courteous. Beyond being courteous, he was actually congenial and patient, taking time to answer my questions. He extended the kind of service that is often lacking these days.

The agent was on time, very pleasant, professional, and solved all my problems! I couldn’t be happier with what he did and explained to me what had been my problem. I asked many questions about my computer and printer. He gave me his advise and suggestions which I found very beneficial. I would rate the service as way better than expected!

I could not connect printer. Jim explained a security item on my lap top prevented connection. Jim explained process and helped put guide on my smart phone. It was quick and painless for me.

Shannon did an exceptional job setting up our new Epson printer and troubleshooting Mac, internet, and connectivity issues. He was very knowledgeable, gracious, caring, and thorough and led me in the right direction to address issues outside of Best Buy's purview. I was very grateful for his help and expertise and ended up signing up for Best Buy TotalTech.

Dylan connected our devices to our new wireless printer and made sure they were all working properly. He was prompt, courteous,knowledgeable and made sure we understood how everything worked. Would highly recommend. Next time we need service, we will be using Geek Squad.

Printer was selected by agent to be the one closest to what I used before - Its all set up and he showed me how to use each feature I had used on the old one. Very patient, addressing all my questions and job was done quickly - and old one taken away.

Nick Nako was very personable, knowledgeable and took time to listen to what issues were before addressing the problem of printer not confecting with other devices via WIFI. Nick fixed the problem that another Squad member could not in earlier in-home session. Nike gets 10 in our book.

When you purchase a new printer, you may be a little anxious when you think about setting it up. Well, use the Geek Squad and put your worries away because they know what they are doing. Oh, don't worry about speaking "Tech" either because they can explain it in a down to earth manner. Well worth the cost!

The GeekSquad associate, Dan Wolf, certainly is professional. He explained what needed to be don, explained how long in simple terms for me and I am very impressed with his work.

Agent helped pare my printer to my two lap tops. He made sure both worked. He explained everything, and he was very patient and knowledgeable. We are thrilled to have picked out our printer at Best Buy, and with the Geek Squad service.

They just delivered my fridge. Rudy done a good job. He was very careful bringing it into the house and taking my big fridge out. I really appreciate the care they took to bring the fridges in and out of the house. I’m really grateful for their knowledge.