Customer Ratings & Reviews

The Geek Squad gentlemen were professional, friendly, and patient. They took the time to answer my questions and showed the right way to refill the printer's ink from the 4 bottle. Setting everything up went very well. They worked together and both art so knowledgeable.

Michael, who came to install my Brother laser printer/copier is terrific; efficient, fast, honest, and knowledgeable.

Kris came in and sat down by my computer and printer and soon found out the problem I was having was with the computer and not the printer. He fixed that and also put my printer on WiFi. Very happy with this service My only problem was that it took about a month for the Geek Squad to schedule the appointment.

Installed my Epson Ecotank printer, but not sure if he tested ability to talk to the computer. First time I tried to use it, it wouldn't, but that was after a brief power interruption and n hours-long internet outage. Brian came out the second time, and he not only got them talking to each other, but had me print something off my computer, myself, to make sure I knew things like checking the print destination (helpful with a new computer, and totally new printer, six months after I last printed anything).

Victor was extremely helpful, knowledgeable and efficient. He explained why my printer could not be fixed and helped me pick out a replacement printer. I ordered a newer version of my old printer and, when it arrived at the store, Victor called and arranged to bring it and set it up for me. His follow-up was excellent.

Canon G7020 printer/scanner/fax Works like a charm! And is very convenient for multitasking. Highly recommend this. Installation by Geek Squad made this even easier.

I have never been disappointed with the Geek Squad. I'm 86 so I need someone who understands the issues I have besides an ailing piece of electronic equipment. Thank you Best Buy for taking care of our Senior Community.

This was not an installation. It was a diagnostic visit to determine why my printer did not work. After checking out everything, my tech said it was the head that was the problem. He even looked up how much it would cost to replace it. Too expensive. He advised me to get a new printer. Very satisfied with how he worked. Very methodical and thorough.

The Geek Squad agent was on time, friendly and very knowledgable. He was especially patient with us as we are over 75 senior citizens while installing our new printer. He even showed us how to use it!

GS Agent Cesar was totally, completely professional and efficient! Brought his own booties (I have a 'no outdoor shoe' policy), listened to my concerns, and went right to work. He returned at a later date to address 2 issues I neglected to mention during the first visit. I was completely satisfied with his work and attitude!

Agent set up printer without and performed tests to esnure connecdtivity with computer and internet were working. He then resolved a few nagging software issues unrelated to printer set-up. THINK YOU GEEK SQUAD!

The young man who came in to set up my printer was very polite and professional. Any questions which I had were answered and he would go in detail and break it down to me if needed. I am thoroughly satisfied and a happy customer.

The agent installed my new printer and set up links to my laptop, phone, and desktop. She was personable, knowledgeable, quick, and efficient. I appreciated being able to watch and learn as she worked. I would highly recommend the total tech service and the Geek Squad help. Just wish it didn't take 3 weeks for service. Oh well.

The Geek Squad told me to get the Windows 11 tower cleaned up which is causing the printing problem. I did and awaiting new squad member fixing the printing problem. The new Geek Squad then try to fix the printer and it now works, but was told if stopps printing the Squad will replace the until. Thinks it will work ok.

The tech arrived at the scheduled time and was able to successfully install the printer as requested. He provided excellent customer service and prompt service. My mother was very satisfied with the tech agent and would use Geek Squad in the future.

Patience, patience with all aspects of this much needed repair. From the care taken with sanitary concerns through considerate and excellent communication about time and suitability of appointment and a non confrontational, genuinely amenable demeanor, this service by the GEEK squad was extraordinary.

I was desperate when my printer went on strike during a book editing project. Ted had the printer up and running within 15 minutes of arriving at my home. He explained what steps he took with the original problem and how he resolved some related issues with my laptop. Geek Squad techs have earned my trust through the years.

The agent was very helpful and set-up was complete, though a return visit was required to ensure the printer worked. The agent was very kind and personable. I wish the rest of my Best Buy experience had been half as good.

Josh Hines is an amazing member of Geek Squad. He found many ways to help with my problem with my printer not working from computer or cell phone which had been connecting easily. He explains everything he does in understandable language and not above an older person’s knowledge of technology. I have been so satisfied with everything he did.

The agent came to check the problem with my old printer and found it unfixable. He had the printer/copier/scanner I needed with him. He brought it in, set it up, and I used my credit card to buy it. Very fast and easy as could be.