Customer Ratings & Reviews

Matthew has been out twice and did everything he could to revive my old printer and make it work. However t was just too old and died. Matthew was helpful in suggesting different new model printers that I might want to purchase. He was pleasant, effective and efficient.

The initial online Geek Squad attempt to install the printer was unsuccessful. I finally went into the store and was greatly assisted with a new visiting Geek squad that was knowledgeable and completed the setting up in record time.

The agent installed and set up my new printer promptly. He also instructed me regarding the usage of the different buttons and options on the printer.

The agent set up my new Epson-2850 printer. He worked efficiently in setting it up, connecting it to my computer and I-phone, and briefly explaining how it worked. He answered to my satisfaction any questions I had. I was pleased with his work.

The agent did a great job of setting up my new printer and removing the old one. He tested everything before he left and made sure I was familiar with the new printer.

Our technician was prompt , courteous and got everything up and running in a timely matter. He got everything right the first visit.

Ben, the Geek Squad Agent did a Great job installing the new printer. He also assisted me in finding the printer that was an office printer and it was on sell for less than a home printer. Saved me money and I got a better printer. Thanks Ben

Owen installed my printer in no time. I had been on the phone the night before with a greek specialist for 3 hours and they could not help

The Geek Squad member showed up on time and was very professional and took care of the problem quickly and made sure everything was working prior to leaving. The only problem I had was getting through the phone help to schedule an actual person to come take care of problem in my home.

Geek Squad came to my home to assist with new printer setup. He was efficient, knowledgeable, professional and polite. It took almost no time at all because the new printer is the same make as the old one was so drivers for that were already installed and readily recognized it.

I have always enjoyed shopping at your store. Great prices, lots of items to look at and the help is wonderful. Right there to render help.

The (2) Young Men identified themselves upon arrival. They even arrived earlier than scheduled appointment. Both Geek Squad Youth Geniuses came with smiles on their faces & cheery attitudes. They quickly/easily got my Printer connecting via my Laptop and printing away! !

The Geek Squad arrived promptly. We went over our issues we were having plus we purchased a new wireless color printer that needed to be installed. And we were hoping if there was time, we wanted the computer tuned up. Carlos got everything done in a timely manner and everything is working great.,

I must say the Geek Squad helped me solve a problem created by HP. I would not recommend using the instantink program. I tried to set it up and even called HP to get it started. Big mistake. The program takes control of your printer. It would take too much time to explain.

Had the Geek squad do an up-date and set up on a new Apple I pad and our old I pad. They did a great job. Both units work fantastic. My wife is very happy that both I pads operate the same.

The tech you sent to help me set up my TR4720 printer is the best of the best that new his electronics extremely well. He also assisted me to print from my cell phone which I had several techs in the past tried to help and did not know. This Tech is very well experienced and knowledgeable .

I was having trouble with my printer after a recent power outage and the loss of my WiFi‼️ I called and they sent a Tech out and after resetting everything they finally got both printers back up and running!

Was having trouble with my printer. Could not get it to work properly. The agent came out to my house and fixed it for me and explained everything to me. Love working with the Geek Squad. Great people.

Jay, the Geek Squad technician who set up my printer, was exceptional. He took his time to make sure my printer worked, and he also took the time to explain thee steps he took to set my printer up. Jay is a "Super Geek", in the best sense of the term.

Avery was excellent--as a Senior I was grateful that Avery took the time to be considerate, kind, and helpful and answered all my questions. Avery is an asset to Best Buy. Thank for at home service.