Customer Ratings & Reviews

After spending 5 hours on the phone with Total Tech I opted to schedule an in home service from Geek Squad. It was the best decision. Our technician Tim had our 3 in one printer set up in 15 minutes. Geek Squad is perfect.

The geek squad Tech was very helpful installing my printer to my lap top computer. He was able to answer my questions and was knowledgeable. Excellent service.

Printer would not print all of the requested items and was making a terrible noise when trying to print. Technician made a fix and printer started back up. Now several weeks later, the noise has begun again, but the printer is still printing well.

On time, skilled, able to problem solve and communicate effectively- the individual Geek Squad employee was GREAT! However the process of making the appointment was very frustrating! In person/ in town please!!!

Bought this printer because I was tired of trying to print only to realize my ink was gone. Hopefully these refillable bottles will make a difference in convenience and my wallet. To add to my pleasure, it produces a great print,

Adam came out and was professional, courteous and it was set up in no time at all. Love the Geek Squad! Great job and love my Total Tech! If you don't have it your making a HUGE mistake!

Very pleased. Tech was very professional, very patient, and very nice. He fixed my problem while not making me feel stupid. You must make sure this tech gets an award for his professionalism And not making me feel stupid (which I am). Thank you for a great tech to fix my problem!

Geek Squad is the best service available to everyone i know!! Will always use in the future thank you Best Buy!!!

Chad Baptiste is very talented and knowledgeable in many areas. He solved several problems on my iPad, which were quite frustrating. He was also helpful in finding solutions and shortcuts on my Mac Book Air which helped eliminate several situations I didn’t understand or make wofkable.

I’m 70 years old and was unable to set my new printer up. The gentleman was ver nice and did it very quickly. Can’t thank him enough for his kindness.

The tech up arrived on time, very helpful and friendly. Had everything rolling within a short period of time along with giving some advice about some other things with my computer.

Excellent service. So knowledgeable and courteous. Quick and easy from arranging appointments to the client service in house appoint service person.

Excellent! One word describes this gentleman. He did what three trips one with and two without the printer. after almost a year i can now print. what a difference it makes when a person likes his job and desires to finish what someone else started.

Tyler from Geek Squad was great! Fixed my printer and while here, answered my questions about my new land line. Thank heaven for Geek Squad...I'm not very tech saavy!

The agent adjusted my new printer and installed it on my home network. He made other adjustments for all to work smoothly. Also took two old printer back for recycling.

Appreciate the efficiency and service Josh provided. Well done and a great reflection on the exceptional work the overall team does for their customers at the Mansfield Best Buy. I am very grateful.

The site kept me updated as to my Geek Squad person would be arriving and once he was here he quickly solved the problem. He kept me informed of what he was doing and asked me if I had any additional questions. Pleased with the speed and courtesy of his visit.

I have used the service maybe four times and every time They walked me through it or if they couldn't they sent me over to someone hire up that could help me. If they couldn't help, they sent someone to the house who got the job done right.

The agent Allain Rodriquez was excellent in connecting my new printer. He was very kind in answering a couple of questions I had during the printer set up.

Technician was completely knowledgeable about all my tech problems. He set up my printer, oculus, and iPad. I am technologically challenged, but he was able set up my devices and explain them in a way that made them easy for me to use.