Customer Ratings & Reviews

The agent identified that my laptop and wireless printer were not communicating with each other. The agent deleted the software from the lap top then downloaded the software again and the problem was resolved. Success!

Technician got a new printer out of the box (which is three-years old) connected to the computer but would not print due to its lack of use for that timeframe. I am told I would need to purchase another printer.

Very good service, techs are very professional. Not being 100% computer literate, they are very patient.

Andrew came to check out my printer problem, unfortunately he was not able to replicate the problem so unable to fix it, however, he was able to deal with some other issues I was having. He did an excellent job.

Im more than satisfied with the Geek Squad. They’re efficient and certainly know what they're doing. I appreciate both their Intellect and ability to get the job

The Geek agent was on time, very pleasant, and set up the printer so I can print from my desktop, laptop, and phone. He showed me how to access and print from each device.

The agent did a great job connecting my printer. Didn't take him very long and sure knew just what to do. I believe this is the second time you have asked me to review this.

computer now works with printer and tech answered all our questions about our recent purchase of samsung 22 cell phones. They are not easy to adjust to all the new options. Thank You.

The Greek squad was great. Setting up my printer also show me how to go wireless or connect to the lap top great job Geek squad

I forgot the tech name, but he was outstanding. Set up a new printer that BB doesn't carry. Made use that everything worker and that I understood. I asked about my other printer that was covered by the service agreement and he cleared that problem.

We were thrilled to have such a knowledge person help with our printer problem. In this modern world, it is amazing to find someone who still takes the time to be kind to senior citizens. We give this guy an A+.

Our wifi box was updated by our condo association and since that time our printer did not work. The network could not find the printer. A Geek Squad agent fixed the problem and we didn't have to purchase another printer! Very pleased!

Scott Brinkley is a real PRO. Solved my printer needs. Plus spec suggestions for my computer replacement with Best Buy. I've been pleased with both sales and service with Best Buy for over ten years.

Brandon did a great job installing my printer. He recommended a power booster which I am having him install in the next 2 weeks

The agent exceeded my expectations because he was efficient and provided easy instructions on how to operate my new printer.

The agent made sure all of my questions were taken care of until I was satisfied.

The Total Tech Service young man who set up my printer was VERY INTELLIGENT and a VERY KIND and considerate person due to our older age

I have wireless and the tech got it working to my satisfaction. I use my printer alot and the geek squad had me back in business without much delay.

Great job. Quick. Efficient. Pleasant. Agent Jerome well represented Best Buy's Geek Squad.

The Squad Member tuned up my new computer and WiFi set-up. He demonstrated several features that I did not kinow. He checked our ipads and cell phones and adjusted them to the new computer. Everything works fine and we understand how it works. Thank you.