Customer Ratings & Reviews

The Geek Squad really knows their stuff! They have been very helpful when I have used them--particularly setting up printers

Jonathan is great. Knowledgeable. Friendly.came back after he left.

The service I received was excellent. The tech arrived on time. I really like the efficiency that Best Buy gives to me.

The repair man was very courteous and fixed my printer.

Geek Squad was professional, interactive and respectful while coming to my home to connect my computers with our new printer. Thank you Geek Squad

I am extremely satisfied with my new printer and the set-up service provided by the service technician. He was professional, knowledgeable and friendly.

Printer is working for me. Geek squad showed me how to use it.

Jason was excellent. He knew exactly what to do and got it done & explained to me how it worked. He even asked if he could take the empty box and re-cycle. I'm very grateful to have him install my new printer, scanner.

I couldn't get my computer and printer to communicate after doing a scheduled update. I followed all the instructions for both computer and printer. I finally gave in and called the Geek Squad. They came to my home and fixed the communication problem in less than 5 minutes.

The Gentleman that installed my Computer and Printer was great

I think what electronics you look to buy . Just visit Best Buy

Originally had Geek Squad install and set up printer. Power outage knocked printer off line. Geek Squad came back out and reconnected Wi-Fi to printer. I asked tech about setting up a hard line to printer so it wouldn’t happen again. He had the part needed in his vehicle and completed task. Very happy with service. (I’m not a computer guy).

The agents set up my printer, set up appointments for me, and gave me extra advice to fix an unrelated problem! They went above and beyond, made everything really easy for me, and I appreciate it!!

Geek Squad’s Francisco González set up my printer and connected it to my laptop cell phone and our second PC and cell phone and answered all our questions. He previously set up my wife’s PC ensuring it was connected to her printer. Both times he showed us all was working properly before leaving. This service is available through Geek Squad. Francisco is a definite asset to Best Buy/Geek Squad.

Our laser printer which was fairly new, went off-line. Wasn't able to get it back online and have it work wirelessly no matter what we did. Finally contacted Geek Squard for assistance. The technician was able to resolve the problem in less than 20 minutes. Not only that, he was also friendly, charming and a pleasure to interact with. Would definitely contact Geek Squad for technical assistance again if needed.

Geek Squad is the “GoTo” for all concerns with computers and wireless connections. Mike checked out and fixed all problems and related problems in regards to computer viruses and network connections with the printer in a knowledgeable, efficient and courteous manner. He made sure that all technical situations were working perfectly and that all questions had excellent answers. He also provided preventive measures to offset potential future setbacks.

I probably could have set this up myself, but was interested in the delivery and carry upstairs offered free with the TotalTech program. There were some small hiccups as the machine did not arrive at the store the day of delivery and the techs tripped over themselves trying to reschedule after cancelling. First, a week later, then with some nudging two days later they showed up. The tech was great. Set everything up and followed Covid protocols. Probably could have spent a little more time software training me, but more of a suggestion than a complaint. Most of my few questions were answered seamlessly with Brother tech support line. Just would be nice if the Best Buy call in line was in the United States. That is a complaint and the reason for the one star ding.

The Geek Squad technician's name is Juan. He was courteous, professional and seemed to go an extra step or two in his efforts. At the end of the printer installation, he gave us his card, with the offer to contact him directly, should any problem arise. Our thanks for Juan for exceeding our expectations! We've become true believers in the Total Tech program and the service it provides.

Complete and professional job in setting up my printer.

Great having someone else do the service. I wouldn't know what to do