Customer Ratings & Reviews

The agent got my printer working with my new HP computer!

I bought a new printer and had geek squad come to set it up. Dave is the tech that always comes and does the things when I have problems. He is always friendly and quick and he always makes sure things are working well before he leaves. He's a real asset to Geek Squad.

We usually have the Geek Squad come in and set up new computer equipment and this was no exception. Jim has been working as a Geek Squad agent for more than 10 years. He not only set up our printer but he turned on our router which was off for a year (using the cable modem router instead). He was very knowledgeable and set up both devices quickly and easily. He then explained the use of the Envy printer/copier/scanner. If you feel uncomfortable installing equipment by yourself, I would recommend the Geek Squad every time.

Very knowledgeable and answered questions. Cleaned up and we’re friendly.

The Geek Squad agent set up the Epson printer and connected it to all my devices. Instructed how to use the printer.

The agent was very knowledgeable. He was able to install and explain the wireless printer.He was very concerned about my home. As soon as he stepped inside he put booties over his shoes.

Angel, the technician was fabulous. He even took away my old printer, including the box and packing material that the new printer came with. As a disabled person, that really makes my life much easier.

The agent set up a wireless printer in my home. My husband and I are older and not very tech savvy. The agent was very professional. He followed COVID protocol. He involved me in the set up including letting me snap the ink cartridges in place so I would be familiar with the procedure. He made sure I knew how to operate the printer before he left. He was friendly and polite. Well worth not having the hassle of trying to figure it out ourselves or asking our children to help!

did a great job very nice and professional thank you

The agent was outstanding. He made sure everything was set up right and made adjustments for me. I would give him higher than a five star if I could. This young young man should be recognized as one of your best employees.

Gabe, the assigned Geek, was great! I was having trouble with my printer and scheduled an in home visit because it is too difficult for me to bring the printer into the nearest Best Buy Store. He found that the printer was defective and that I was able to replace it using my buyer protection plan. He helped me load the printer into my car so that I could return it and back in the afternoon with a new printer as well as a surge protector and a docking station which were used to solve a problem that I had inquired about. I would recommend the services of this particular Geek. I can't speak about the other Geek Squad members.

Salesman was helpful so I could pick out the right printer for my needs. Great to have Geek Squad in-house so I could discuss my choice with them. Installation was simple and efficient.

The Geek Squad agent set up my new printer and gave me instructions on how to use it. I use the Geek Squad every time I purchase a new computer, etc. I have been very pleased with what they do for me.

The agent that come to my home was courteous, exceedingly smart about setting up TVs, and I was very happy that all went well.

On time. Knew his stuff. Patiently answered all our questions. Printer works flawlessly. Far different experience than our last wireless printer odyssey. We endured multiple long calls to HP customer support to hook up a device that never did work right.

The installation lady was great, BUT she told me that the new printer cannot FAX! Why didn’t the sales person tell me that? Also, I can only copy letter size paper??? What printer doesn’t allow legal size paper?

She was on time, set the printer up knew what she was doing, very nice and professional by

The 2 techs went straight to work trouble shooting the problem. 10 minutes later the problem was resolved!

Wow the Geek Squad was awesome. On time, set our new printer up and did some tests to be certain the printer was working properly. Well worth the money.

When the geek squad technician came out to help me with my issues, he was very polite, made me feel at ease and what I really liked was that he tuned in to me and really listened to me. He addresses my issues and explained as he went along and when he was finished, he offered me suggestions and explained his reasons in easy language that I understood and I followed through with his suggestions and I am very happy with being associated with the geek squad team! He showed caring and treated me with respect and I am very happy!