Customer Ratings & Reviews

The promised service was not to be found. Phone contact was really inferior. Online contact was even rude. House visit did not produce any results except to recommend I take the PC into Geek Squad. The wait time for the home visit was 2 weeks, and the in-store fiasco had me running back and forth only t find out there was a mis-diagnosis.

The agent went over my printer and scanner. Scanner still does not work. Very unhappy. I am getting the same error message every time. It will not scan. Very unhappy. The scanner is the reason i had you set up a hime office. I need to be able to scan. This was the second time i had a tech here and i still cannot scan

The agent attempted to set up my printer and eventually concluded that my pc was missing the print management function. A few days later I tried using remote tech support, and after a couple missed attempts to connect I finally got an agent who was able to fix the problem and set up the printer correctly.

I thought this printer had scan feature but It doesn't.

One laptop is still not connecting to the printers.

The agent came to my house for printer jam issue. Didn’t try to get the paper out he just YouTube’d a video and said he couldn’t do it! Waste of my money because i could’ve YouTube’d myself.which i actually did prior to calling the geek squad.

I am very disappointed with the at home techs that come out. The last two have been horrible not to mention the agents that does the scheduling. I am considering discontinuing that service.

The Geek squad agent discovered that the HP printer software was not current and he had to go back into the Net too D/L same. This writer was NOT able to even print a ' test page' and was going to return same!

Replacement ink not available for purchase. Salesman said I could use 920 XL, which I can find, but it doesn’t fit. I’m going to attempt to return.

Wasn't happy that I wasn't able to get my issue corrected. When I print from the feeder. A line prints on the paper. The technician wasn't able to fix this issue

Horrible Horrible system. Called Tech support and also on line. The phone called put me on hold for 50 Minutes. No way your are allowed to contact your local store

Printer still only works part of the time and now my computer is jacked up. Really need someone to come out and correct the problem right this time.

Agent unable to set up printer. Store refused to return our purchase price of set up

My printer was working when the geek squad was here and soon as I try to use it it’s not working anymore

Printer stopped working two days after technician completed the job. Same problem printing wirelessly.

Your representative never showed up. I’m very disappointed in Geek Squad.

I WAS THRILLED WHEN IT WAS FIRST INSTALLED. HOWEVER, IT ONLY WORKED FOR SIX DAYS!

3 failed attempts to install TV set ups properly. Watch out for best buy subbing work out. Worst experience EVER!

Couldn’t get appointment. Or equipment. -sound bar