Customer Ratings & Reviews

I am no computer whizz. I was delighted the person was patient, friendly and very knowledgeable to put everything together, transfer some stuff from my old (15 years old) laptop (but I may still ask for assistance with some ther old stuff), and did not hurry mde or my husband. Patiently answered all our questions, and the set up is running GREAT, like a jackrabbit! The gentleman from GEEKS desrved a medal for his work!

My AV receiver and Samsung TV settings got messed up and I was no longer getting the sound through the AV speakers but only through the tv speakers. So I requested another Geek Squad visit to reset the system and the technichian checked out the connections and the settings. He adjusted one of the speaker connection and went through the settings on the AV receiver and the Samsung TV which is connected to Dish network and got the system back in working order. He was very efficient and did a good job.

The agent installed my HP Office JetPro 9120e series printer. (Note: this printer does not have an "off print" button. Also, it takes lots of time changing paper/envelope sizes. I am not happy with this printer,

Great work. My printer is new and my computer is new and nothing seemed to work like I remember. Steven got it all going fine and also came back when I could not figure out the photo program.

The Technician did an excellent job of installing a new printer in my home.

My Geek Squad technician was absolutely awesome. He thoroughly went through all of the equipment, drivers, and software. Reinstalled everything and it all works and functions great now. Thank you so very much. God Bless You !!!

The tech fixed the connection problem with my computer and printer. I was not able to make WIFI connected prints. He had found the simple problem in less than 5 min. I had spent 2-3 hrs on the phone with 2 diff remote Geek agents who could not make the repair and made an appointment for at the local store. I took both computer and printer to the appointment and was told the computer needed some work> left it with them and picked it up in 3 days. The agent said they couldn't work on the H new HP printer in the store and needed to send an agent to my house in. Next available date was 3 weeks out. It was a very big waste of my time for a simple repair.

Set up printer and synced to my devices to the printer.

Agent fixed my problem very quickly and showed me some extra features I could use. Then he solved another problem I was having on another device.

My PC was not communicating with my printer. It was fixed, but a day later it was again not working. I reported it and it was fixed remotely. Working fine now.

Printers have come a long way since I purchased my last one 8 years ago. Geek Squad set up my new printer and explained how it was different from my old printer. After a demonstration, they had me repeat functions that were different from the old printer to ensure I understood it. They placed it properly in my office & hauled the old printer away. Having Geek Squad saved me hours of trying to do all of this myself! I appreciate their service & will use them in the future whenever possible.

The guys from Geek did a great job. They explained the process and answered a number of questions as they worked.

The geek squad is unbelievable for the work they do. Nam, the specialist they sent to help me with my printer was knowledgeable and knew what he was doing. What a great experience. Will recommend to friends and relatives.

Good service. Good tech. Was very satisfied. I would not hesitate to use agsin.

The agent, Muis, was extremely knowledgeable and did everything I expected and more. The geek squad had worked on my computer at the best buy store had cleaned everything off and replaced as much as they could to make the computer faster. However, they installed the latest Windows 10 version which then was incompatible with my printers and other devices. Muis found updates for my printers and other peripherals and installed those so that everything would work together again.

The two agents from the Geek Squad were very knowledgeable, professional and customer friendly. I couldn't have been in better hands, nor had a better outcome and experience.

Connected my printer to my computer and cleand my computer of viruses.

Excellent service. Geek Squad representative was on time, installed the new printer and instructed me how to use. He was knowledgeable, courteous, and seemed to care that I understood. Tyler was great in all respects.

I was very satisfied with the Geek Squad service on 10/23/24, wherein my new printer was paired with my computer.

Installed.my printer and made sure it was correct.