Customer Ratings & Reviews

He arrived right on time, quickly set the printer up and then he showed me some features that differed a little from the old printer I had. He left no mess. He asked if I had any questions, Wished me a good day and was on his way. Very personable and polite. Great service.

It was easy to set up my appointment, I had called the Fort Wayne store, but I got a young lady in South Carolina. Her name was.Keyania. She was very efficient, very personable, and got me scheduled without a hitch.

The serviceperson was kind, courteous, helpful and answered all my questions. It's the kind of service that keeps me coming back to Best Buy.

The Geek squad was unable to connect my printer. The printer would not allow Geek squad to connect, I was told to return the printer. They were great guys they just couldn’t help me

The tech installed my wireless printer quickly. All devices were connected and tested. Gave me a tip to always print in color mode with the new bottled ink. Print about 5000 copies before adding new ink. Thats about 10 packs of 500 sheets...2 years for me!

The technician was knowledgeable in all aspects of the set-up procedure. It was more tedious than he had anticipated, since he had to download drivers specific to my type of Internet access. Once they were obtained, however, the printer was fully functional. He even stayed to see it would work for a test printing before he left.

Briannah did an Excellent job helping me setup my printer. She was knowledgeable and patient with me. I would Definitely call GEEK squad again! Thanks!

The Geek squad agent was great and it is working as it should.

Agent set printer up in no time and showed me how to fill the ink tanks. It is functioning well.

Rich, the technician, was efficient, knowledgeable and patient. He explained what he was doing and answered any questions I had.

I realize it wasn't a difficult job but what a treat to have it so promptly and efficiently accomplished

The Geek Squad Service was tremendous. We discovered the new printer I had purchased was not suitable for home use and I traded it in for smaller printer. I am very pleased with it and with Geek Squad dinstaller.

Michel was the Geek Squad rep that came to fix my printer. He actually was the gentleman who installed the printer to begin with which was a plus. I had some questions regarding operating the printer and he explained everything and made sure I knew how to operate the printer before leaving. We discussed several issues and I was very pleased with the results. He was able to remedy the problem and I am using the printer with no problems.

The agent made sure all my devices and computers were hooked up to my printer, and with a follow through made sure all devices were able to print to our satisfaction.

The agent, Alec attempted to connect mr Laptop, I Phone and I pad to my HP printer. Determined that my particular printer was outdated, requiring a new printer. This was ordered, shipped to me, delivered the next day. The following day Alec returned and connected all devices to the printer.

The Geek Squad gentleman came to install our new Computer Printer. We had tried to connect it to our internet for over 8 hours without success. He was able to connect it within 30 minutes. We would recommend using these Geek Squad personnel for in home installation.

The installer did more than I expected after unpacking the box and lifting the printer onto a special stand. He tested it and explained how to load special size paper in adjustable tray.

The agent called about 20 minutes ahead of time to let us know when to expect him. The agent set up the printer on our desktop and our laptop. He was friendly, courteous and completed it quickly. He took the time to answer all of our questions and to make sure he had completed all of the work we were expecting him to complete.

I tend to buy warranties just to be on the safe side with products especially electrical products. Thus far Best Buy has stood by their warranties when I’ve had to return product beyond the return date . The representative that I spoke with over the phone was very helpful but unfortunately they did give me correct information about the warranty. I did decide to take it into the store and it was determined that the warranty covered my printer.

Andy did an awesome job of assisting my printer set up snd helping access an app and and hrr we point purchase malware for my computer safety. I as pore coated his help snd not having to wait until the end of the month to get the service. That has been the frustrating part of cancellation of home geek squad service. Great job today!