Customer Ratings & Reviews

Andy did an awesome job of assisting my printer set up snd helping access an app and and hrr we point purchase malware for my computer safety. I as pore coated his help snd not having to wait until the end of the month to get the service. That has been the frustrating part of cancellation of home geek squad service. Great job today!

The agent connected my printer and programmed my laptop accordingly. He was very thoughtful and went above and beyond. I was very thankful and appreciative.

Got new phone to connect with printer. Young man was very patient with me as a senior .

The Geek Squad Agent did the setup faster than I could have done it. I asked about putting the 2.0 USB from my printer into a 3.0 USB port and was told by the Agent that it should not be a problem. The Agent connected my printer with the 2.0 USB into the 3.0 USB port and it seemed to work because he printed a test page from the printer. When I went to print a page from a website I was looking at through Google, it would not print. It would not print from AOL either. I changed the printer from the 3.0 USB port to a 2.0 USB port and I could print just fine. The Geek Squad Agents should test farther with printers than just doing a test page. Now I need to get a 2.0 USB Hub because the Dell G5 doesn't have enough 2.0 USB ports on the back.

The techs were kind and courteous. They helped locate my printer on as well as set it up for printing. HOWEVER, there was a mistake made at the Geek Squad desk in the store. The purpose of the visit was to activate Air Print function on my internet. The techs worked for quite a while installing the printer driver, successfully, but they could not find the Air Print function and finally said the printer was not capable of it. Therefore, THE VISIT WAS NOT NECESSARY! I had to buy a cable and put the printer on my desk. I want a refund of the fee for the visit, because you should have figured that out at the Geek desk.

Agent installed my printer and made sure it was working properly. Made sure I was able to use my printer, Agent was very efficient. Agent showed up on time and was very customer friendly.

Daniel is an excellent technician. He is patient and very knowledgeable. The first printer I purchased was defective so he returned it for me and brought another one the next day. I couldn't have asked for better service!

Very happy … very satisfied with the equipment purchased. TVs, Sonos sound bar, wall mount, laser printer. Geek Squad support was exceptional! They’re the best service providers I’ve experienced in any service industry.

By far, the most professional, courteous, kind, and knowledgeable individual I have had the pleasure of visiting my home for service of any kind. Jason was OUTSTANDIDNG. Not only did he coome to the rescue of my problems, was able to identify the problem, offered courses of action for upcoming visit(s), and provided comforting solutions for the future. A pure PLEASURE indeed!

Since being introduced to the benefits of the annual Geek Squad help, I have experienced so many positive benefits. One that I most love is their availability to come to my home and help me!! I have shared with clients, friends, and family members how pleased I am to have the Geek Squad 'in my back pocket'! Thank you!

I completed this survey at least 1-2 weeks ago. The technician was prompt, efficient, polite, and answered all my questions. It was a pleasant experience.

Very thorough and professional. Answered all my questions and gave clear instructions for using computer.

Jan, the young man who came out to set up my technology & troubleshoot was amazing! I really appreciated him!!!

Wonderful man resolved problem and great suggestions to improve performance. Hope that BEST BUYand GEEK SQUAD appreciates the talents of JURGEN.

A Geek Squad person came to my home and installed my new printer in no time at all. I had originally thought all I had to do was to connect a few wires, but there was a lot more to it due to having to go into my laptop and make sure internal workings could "speak" to the printer and enable it to follow commands.

printer is compact and fits into the small space I have. The Geek agent let me know when he would arrive and was on time. His customer service on a scale of 1 to 10 was a twenty. Very personable and professional. Knew exactly how to get the printer installed. Very knowlegable

The tech rep set up my printer and gave me some hints on how to scan save things plus put in new ink and gave me advice on using the printer and what to do when I leave Arizona and go back home for the summer. He was very professional and did a very nice job. I appreciated his help and the fact that he knew I didn't know much about printers or computers but make me feel comfortable.

The staff member connected my new printer and set everything up for me. He answered all my questions and I found him extremely helpful, courteous, and respectful. Aaron was excellent and I was totally satisfied with the service he provided. He demonstrated a task I needed explained. He took his time and I never felt hurried while he was setting things up. He even answered a question about my Amazon echo that I purchased at Best Buy.

If memory serves me correctly, my installer's name was, Steven. He was very conscientious and helpful. He made sure that I was comfortable operating my new HP ENVY Inspire 7955e before leaving. He even cleaned up all the old icons referencing my old printer a on all my devices. Great Experience!

It was a really tricky set up. Glad they did it! I sure couldn’t do it.