Customer Ratings & Reviews

The personnel set up my new iPad and printer without any difficulty and was able to place the printer in my desired location. He fave us a demonstration of hoe to use it and took the time to answer any questions we had. Very satisfied with his home visit.

Hi - The Geek squak has been amazing fixing my unresponsive touchpad remotely. Thank you! And I have already recommended Geek Squad to a friend -- in fact several!

Josh Reetz completed a complex install of a new computer, monitor, printer, DVD reader, hubs, backup drive, software and file transfers. The installation was clean with all connecting cables grouped and neatly organized. He was pleasant, efficient, knowledgeable and addressed all my questions clearly. Upon completion everything worked perfectly. My work area is uncluttered and easier to keep clean. He is welcome to work in my home at any time.

Justin Wade came to my home, helped with my printer. He is one amazing, smart, and professional young man! Thank you Best Buy!

Our field tech was terrific. Did a great job with our printer setup and provided very useful tips to get the most out of its operation. He also gave us timely direction on our laptops to keep them current and up-to-date. Overall a very satisfying and useful visit.

THE YOUNG MAN WHO SET UP MY PRINTER WAS VERY KNOWLEEGEABLE. WAS IN AND OUT SO FAST. BUT BEFORE HE LEFT HE MADE SURE I KNEW HOW TO OPERATE MY PRINTER. THANKS AGAI FOR THE GREAT SERVICE.

Patrick, the special agent who came to install and set everything up, was simply The Best!! He was patient with my questions, understanding in addressing my knowledge gaps, and clearly explained everything he was doing. I count on Geek Squad and Best Buy, and they have never let me down! Patrick provides the perfect example of their excellence.

Agent did an install then went thru all its operation and connect to all my devices. So knowledgeable and even I could understand all the instructions lol Marco in Roseville was great!!!!!

Geek squad will resolve your problem and always take thier times to answer your questions and doubts will works fast to resolve your problem ... thank you as always for your work ... i recomend geek squad with my eyes clothes they the #1 doing the job. You guys are fast!

The Geek Squad agents were helpful over the phone with troubleshooting my router to the printer connection problem and scheduling an appointment for an agent to further diagnose and repair the problem at my home. The agent arrived on time and did a thorough assessment of our home office equipment to ensure our computers and printer were interfacing with the router efficiently and fixed the issue in less than an hour. Overall, outstanding service!

This agent is always on time, to the dime. Always does a fast, clean job of it. However, I don’t appreciate having to set my alarm clock, so I can be ready at 7:30 A.M. to let an agent in. I don’t get more than 3 hours sleep. I don’t want to be the first appointment, ever.

Fast efficient effortless. Did it in far less time than it would have taken me.

We always are so happy when James Atkins comes to help us with troubleshooting or installing new equipment. He is so knowledgeable and helpful.

The agents set up our new printer and made necessary adjustments so we could print from any of our devices. They were courteous, knowledgeable, and never made us feel ‘dumb’ for not knowing how to do something. We were very appreciative and impressed.

Was on time, clean, polite, and fixed my issue and explain everything. Thank you

The agent set up my printer and connected it to my chrome book and also my cell phone, so I could print from anywhere. He was very knowledgeable, courteous, and patient with all my questions. I was very pleased.

Your employee who did my printer setup was wonderful! He was quick, thorough, taught me how to print and scan, showed me all I needed to know and was polite. He took my old printer for recycling. Couldn't have been better.

The representative checked the cords to assure that they were connected correctly. I had a second printer which was tested to see if there was a problem with the first. He carried the bigger printer upstairs and offered to take it back down…I appreciated his efforts. His covid-19 protocol was followed mask, foot covers and a little cone which was explained as used to keep 6ft distance.

Vincent was very knowledgeable. He quickly identified the problem with my printer and had it workingvgreat in no time. He also set up our new mini iPad. He was quick and efficient.

Enjoyed having a team of three tech work for half hour getting my system up and online. Works great.