Customer Ratings & Reviews

Agent troubleshooted my desk top,pc connections, printer and and Wifii to ensure all were compatible before she left. She tried to understand why we are not able to get the Disney + to stream. Seems the remote that came with the 2018 Samsung Smart Tv...is not suitable/ the instore techs confirmed that. I hope to be able to get another from Samsung.

Outstanding service from my tech. He took the time to ensure my printer was fully functional before he left and provided an excellent tutorial so I can get optimal usage from my printer. Very very courteous, well-informed and professional. A pleasure to work with and an excellent representative of the GEEK Squad.

Agent connected printer to computer very quickly. Only comment was the time slot given was 1-5 pm and the agent called and came t 12/00 which was NOT as we had requested. this meant that I was not home and had to leave, my husband who has failing memory, to watch what agent did. Having explained that to the agent, he did write down what was required when using the printer.

I asked for help in understanding what I needed to know to be able to fix it myself. In the past I would already had screwed it up by the time they were halfway down the street. This time, I both had it fixed and learned how to fix it myself. Pays to ask them how it is done.

The agent was very professional, knowledgeable and customer focused. He was able to complete an issue I had that 2 other agents on 800 geek squad could not. The agents online claimed my printer was connected even though I still could not print and the printer did not show up as an option For me to choose. So even though I ended up paying $50 for an appointment the agent that came to our home was amazing and accomplished the task.

My computer and printer were set up and I am pleased with all the service I have received from Best Buy. I check their Deals daily!!! Love them!!

I am not sure what I would do w/o the confidence of Total Tec for my systems in the house. Thank you for being patient and answering the questions I asked during the install of my pringter

Employee was timely and polite. He explained what he was doing and why

The Geek Squad hooked up my new computer and new printer. We were very happy with Shaun Murray doing this. He was very nice and explained how every thing worked. I would recommend him, and all the ones in the store. They know their stuff.

Great professional job! They explained everything and were neat and clean

Both Jona and James were quick and efficient and very helpful. I really appreciated their patience and expertise.

The Geek Squad tech who installed the Epson EcoTank printer was professional, knowledgable, and remarkably quick in assembling the printer, downloading the needed computer software, and making sure the printer both copied and printed from the internet.

A friendly, efficient and very knowledgeable expert visited on very short notice. Although it was not possible to get my new laptop working with my old printer (printer manufacturer does not provide updated drivers), he did get my old laptop working with the printer/scanner. He still made me happy and accomplished my mission! :)

Having a "total Tech" package is the primary reason I continue to go to Best Buy to make electronic purchases. Please do not ever discontinue the program; it is your main competitive advantage over going to the Apple Store.

The agent, Nick, hooked up my printer and connected my printer to my computer. He also had come out several weeks prior to see what was wrong with my old printer. It was unfixable so I had to buy a new one. He was even able to suggest a new one comparable to my old one. I can't say enough about all of the help I have gotten from the GS. They are the best!

Expertly solved the issue of scanning to my computer. Absolute minimum time. Fixed it the first time.

The tech support person - Tray - is as always fabulous! He provided set up support for new printer. He is the very good but I know needs more other folks like him to support the community of Whatcom County. This is a note that I hopes reaches his manager/director and one that can make a difference by adding another at home tech person to the team!

Chad was very helpful in setting up the printer and then, by phone, talking me through how to solve a problem a few days later. Very knowlegeable about the equipment and very friendly, helpful service.

The agent arrived on time and was very friendly and quick to answer any of my questions. He explained to me how my printer and scanner works. Told me if I had any issues I can always call them or set up another appointment for them to stop by. Great customer service.

Technician set up printer, reviewed instructions and connected my phone. Very professional and helpful!