Customer Ratings & Reviews

What I'm writing today is an "overall" review of the services I receive thru this contract: Certainly the "in house" service which I pay extra for is generally of the best quality. I can't say enough good things about Geek Squad agent Ryan Hamilton . . capable, honest, and competent; his service is always great. The crew at the Local outlet in the mall do excellent work as well, but a little more effort on our part to take the equipment to their shop, return for it, and so forth. The online group is okay for a large portion of problems, but not as thorough as we like on occasion.

my printer was installed/setup and set up to my laptop and he was very helpful made sure I knew how to use all the functions very happy

I love the tech support offered by Best Buy - I can get printers etc set-up but only after I say a whole lot of bad tempered things, Call the Geek Squad and its the epitome of " Life is good" the staff are courteous and professional. Gary especially is so patient and willing to answer questions - Please consider cloning him

geek squad Mr.James knows his stuff highly recommend. explains everything. Very professional and very easy to talk to

Agent quickly found and the corrected the printer problem.

The agent was very professional and respectful while he removed my nonworking HP printer and installed my Epson printer! He carefully explained what he was doing and described how to use the new printer. He politely answered all of my question!

The agent assisted me in attempting to fix my old printer as much as he could and when it was evident that that printer could be fixed, met me at Best Buy, He provided information on the available printers, took the one that I picked out and set it up in my home. He assisted me with all aspects of the set up including the warranty.

Frederick arrived on time as stated. He immediately went to work setting up my printer to my lap top. He explained things during the process and readily answered all my questions.

I have not one complaint about the men that were here for the install . Very professional .

The agent carried my printer from the front door to my office. It was too heavy for me to lift. He did a great in setting it up and testing to make sure it worked. I have a lot of cords as I have two computers and a Photosmart color printer. He straighten all of them and even found one I did not need. He learned that my old USB hub port would not support my new printer and suggested that I get a 3.0 updated hub.

Jared recently came to set up a new printer. He has been to our house in the past and has always been professional and thorough. He explains the steps he takes and never leaves a question unanswered. He is an excellent representative of the Geek squad. Thank-you

The GS technician/agent installed & set up my new printer promptly and efficiently. Answered any questions I had. Great job.

My appointment was the last one of the day. I was home all day and wished I had a say in what time my appointment was. He came in and installed my printer without a problem. My only desire was that he spend just a few minutes to go over things like printing from other devices, how to change the ink, etc. He didn't offer to do that.

Your personnel installed my new washer and dryer and another team set-up two new Apple MacBooks and a wireless HP laser printer all very professionally and competently.

Nathanael Roberts, and Cooper were excellent in diagnosing and fixing my Canon printer issues here in my home. They both had had a very long day before they arrived here, but arrive they did, well after dark. These guys are the consumate professsionals. Hats off to them both!

The 2 Geek workers were at my home many days trying to set up 3-4 faulty products. They pointed it out to me that they were faulty. The last one was easy for him.

The geek squad rep set up my printer quickly and efficiently. He was friendly and courteous .

Excellent response from technician. Addressed issues I was having in an effective manner

Tv, surround system, computers, printer and all other electronic devices are installed by the Geek Squad and purchased at Best Buy. Love their work, people and products. Have been a member for over 25 years.

Agent alerted me as to arrival time, installed printer on two laptops and showed me necessary features with helpful advice.