Customer Ratings & Reviews

Unfortunately, he started setting up the printer, but I wanted to use to print stuff off of my cell phone, and when I told him I didn’t have Wi-Fi he told me I wouldn’t be able to use the printer to do that, so he kindly put it back in the box for me, and I had to return it.

My Geek Squad installer, Michael Jones, Sr., was very prompt and professional. He called the day before to verify the time he would be here; then he called on his way to my home. He clearly explained how to use the printer and made certain it was in operation before he left. A1!

The individuals that were on my visit at home were very courteous, had excellent communication skills and supported my needs to a great extent.

The Geek Squad man set up my printer to my computer and checked everything out.

A very nice young man from the Geek Squad came to the house and worked on my new Copier. The device is still not working properly. When I try to make copy of my document by placing it on the screen, I still get a RED X and a blank sheet of paper. What is our next step to solve this problem?

Geek Squad Double Agent Jon Corn was extremely competent. He quickly had the new Asus laptop loaded with the requested software and connected to networks tec., and made every app etc. easy to use. He then corrected the problems that had developed on both of our desktops, and made both of them work more efficiently.

The agent set up my printer and took a look at my computer (newly purchased as well from Best Buy) and gave me advice on thing I did not even know about like my internet speed. He was most helpful.

Great job getting me set up! Printer was giving me instructions in German, which the tech knew how to deal with having done it before, so it got reset back to English and now I can print as needed!

I continually renew my Total Tec Support. Why? It is dynamic in every way. The Techs are well trained, never rush you and are across-the-board knowledgeable.

Shelly came and found my problem was due to windows 10 and my printer not communicating, solved that problem and then my printer head died. After several attempts, it was evident needed new printer. She helped me pick one out right at the house. Picked it up at Best Buy and requested she come back to install which she did and now all is well. She was considerate of my house, wearing booties and cleaning everything up. Best agent I have had

The agent called to tell me he was on the way to my house and he arrived promptly. He went to work on the printer while ai continued my work. When completed he told me I was ready to print. Work was done quickly and the printer is working fine.

The agents set up my new ipad and transferred everything from my old ipad to the new one. The salesman helped me to select the ipad. He took the time to explain the difference in several different ones. The geek squad did not set up the ipad. They sent me to the phone area. The gentleman there said I needed to go to the geek squad. I told him they had sent me there. He then handled the setup for me.

James Taylor of Geek Squad did a wonderful job of installing my new printer. He explained what he was doing and showed me how to use it. He is the best!

agent used the same printer he had in his car due to late shipment from blizzard. He charged me for the one he used and showed me how to print and label return. Seamless process!

let me know where he was and didn't take him long to fix problem and explained somethings with the printer and laptop and call if any problems

The agent, John Bergin, connected my new computer to my printer and tested it. While doing that he discovered the ink was running low and made adjustments to help me get a little more time with old cartridge. I have since ordered a new cartridge and all is well. Thank you, John.

The agent (Jason) who came out and hooked up my printer is so knowledgeable and personable. He has been out once before to mount one of our tv's. It's so nice for me to not have to spend hours setting something up. Great service and most of the agents really know their stuff...Thank you Jason

Lizz A. set up/connected our new Cannon printer. She was great! She was professional, polite, and did a great job. She answered our questions and connected the printer to our IMac so that the scanning would be saved on the IMac, and left us directions how to do it.

Phillip did an excellent job, was patient, knowledgeable and thoughtful. When I required the new work station set up before the computer and printer, he called his boss who sent an excellent two-man team (Greg and Sean) and he was back as soon as they finished.

Into the functions of the fRAX 200, Netgear’s premier router. Jim will have to get up to speed on that device and in WiFi 6 in general before he can add value to me. He got the printer talking to the devices but did not write down his solutions and the necessary configurations. After one power down Jim s fix was not working. I went to the store, spoke to his colleagues and asked that he call. So far no contact. If this is typical service levels I want my fees returned a day better contract to balance expectations. Right now I am about where $230 of Jim got me, no confidence in my security, cannot print.using AirPrint.