Customer Ratings & Reviews

Phillip did an excellent job, was patient, knowledgeable and thoughtful. When I required the new work station set up before the computer and printer, he called his boss who sent an excellent two-man team (Greg and Sean) and he was back as soon as they finished.

Into the functions of the fRAX 200, Netgear’s premier router. Jim will have to get up to speed on that device and in WiFi 6 in general before he can add value to me. He got the printer talking to the devices but did not write down his solutions and the necessary configurations. After one power down Jim s fix was not working. I went to the store, spoke to his colleagues and asked that he call. So far no contact. If this is typical service levels I want my fees returned a day better contract to balance expectations. Right now I am about where $230 of Jim got me, no confidence in my security, cannot print.using AirPrint.

The agent was fast, efficient, and courteous, while installing my new printer. He arrived on time, and it could not have been a better experience.

I believe I've already submitted a review for this. If not, my technician was great! Setting up the appointment was not!! Virtual assistant couldn't direct my call correctly when I first called in. Transferred & got cut off. Called back again. Told to call back a third time & what to ask for. Got representative finally. Received e-msil invoice. I'm already frustrsted fir having to pay for service before service rendered. THEN your system wouldn't accept my credid card info. It took multiple tries with 2 different credit cards to finally complete the transaction!

Outstanding service technician, pleasant to deal with, polite and cared about my setup

He knew right away what the problem was. He went to work to rectify the situation. It was very comforting since we are seniors really don't know what we're doing. Thank you very much Jim and Jen.

The Geek squad arrived on time, was very kind, professional and attached my new printer to my computer & network.

They were on time and did it rather quickly. Answered any questions I had.

Great Communication with Geek Squad member Megan. She was very professional and answered all my questions. Installation of new desk top and printer went smoothly. I would highly recommend purchasing a computer from Best Buy and I love being able to pay a little extra to have the geek squad handle the installation it was well worth.

The agent was very knowledgable setting our Brother J5855DW printer work with both our desk top and lap top computers. After set up he test printed a document from both computers, then reset the default on mt wifes computer to her printer. We wish he had shown us how to use all the other feachers of the new printer, but he spoke very little. His technical skill is excellent. Customer communication skills not so good.

As usual, Geek Squad was punctual, courteous, professional and extremally knowledgeable. And solved my printer problem. I have been a "Total Tech" subscriber for a few years, and every year I I find reasons why I'm grateful I have paid my annual subscription fee. Thank you for the good service

This appointment was to re-establish connection between my laptop and a cricket style cutter. He went thru areas where he thought malware or viruses would be hiding and found that we had been hacked. He did a good job of correcting issues it had caused and got us running again

I had a gentleman names, Ben, who set up my new computer, connected my new printer & did troubling shooting on a computer problem. He was knowledgable, efficient, professional & friendly. Most of all I gathered information from his explanations which gave me insight to may computer operations, Ben is a definite asset to the Geek Squad.

Great service. Great Tech. Very experienced with great attitude.

Mr. Ungerer did a FANTASTIC job in setting up my printer & showing me how to do various things. He deserves a good evaluation from company. I was able to take notes & can refer back to them since these items come w/o an instruction book these days. I did download on line manual, but the notes have thus far been sufficient & I have not had to read manual on line. He definitely rates 5 stars!!

I had purchased a new printer 3 years ago! and never got around to setting it up, partially due to an orthopedic trauma I had but still. When I purchased BB TotalTech, along with my new laptop, the tech set up my printer in less than 20 minutes. Sure has made my life easier not having to run to Office Max to get something printed.

Excellent company, great products and their Total Tech Plan is the BEST! I recently tried the InHome part of the plan to help with streaming set up and they were terrific! They brought the products, installed them and showed me how to save money and finally cut the cord for streaming! Great Company!

The agent was very knowledgeable and friendly on our new computer and printer installation. He also explained the new setup very well, all in about 1.5 hours.

Best Buy Geek Squad CJ got my printer properly installed and working correctly in only a few minutes. I had spent almost an hour on the phone with an HP customer technical service to no avail. CJ is courteous and competent and I would happily have him back to solve my next technical problem.

The Geek Squad always does a great job. Very professional, knowledgeable and friendly. I have recommended many friends that they should join the Geek Squad yearly plan. Happy New Year !!