Customer Ratings & Reviews

Updates done on my computer remotely and at the local Best Buy caused the computer to no longer communicate with my printer. Technicians who worked on it remotely were unsuccessful in solving the problem. The local Geek Squad recommended that someone work on it using my network. The person who worked on it in my study was able to get them to work together after about an hour. He had me print from my computer and IPAD before he left to make sure they worked for me.

Josh got my printer going and was very patient and informative about how to use it and what was wrong with it. He answer all my questions and made sure I understood what was going on. Josh also help me with my controller game volume on my XBOX ONE X system. In addition he left his cell phone number with me if I had any problems. Now I have a scanner and printer that works and I can share my work with my students, and I can hear and talk to people when I am playing WW2. lol

Chapman Croskell arrived when he said he would. He immediately went to work on the computer and scanner and resolved the communication problem between the two. Everything is functioning correctly. I would strongly recommend Chapman to anyone - he is straightforward, honest, and an excellent tech.

The technician that came to my house came within the time frame specified. Called me 30 minutes beforehand also. He set up my printer and made sure it worked with my new laptop. He also made sure it worked with my iPhone and iPad. He gave me directions of how to add paper and change the toner. At the end he asked if I had any other questions. I did have a question about my laptop and he helped me with that as well. Excellent service!

Matt Heberlein did a new PC setup and migration for me on 7/21/22. He was so patient with me and thoroughly explained the new equipment and how to use it. I am feeling more confident now because of his expertise and patience. He is a really great Geek Squad member and appreciated the time he spent with me

Operational quickly, personable, great explanations, promptly on time, excellent representative for company

Agents arrived on time. The printer was set up quickly and general features were demonstrated. We are pleased with out HP Office Jet 8025e and the assistance in setting up our new printer by the agents and Best Buy.

I had a problem with my new HP Smart Tank 7301, and over the phone and through the computer from India they fixed the problem! It took a little while but it was worth it. I never thought they could fix my printer over the phon but they did. I am over the moon happy. Put me in a good mood all day!!! Thank you!!!

Our printer would not print. After contacting Geek Squad on line which is free for Geek Squad members, it did print, BUT then we could not get it to make 2 sided or only black, not color copies. The Geek Squad Agent who came to our home solved the problem by thinking outside the box. It took him quite a while, but he succeeded. Then he also set up our phones and a tablet to print!!! Well worth the $49 plus tax price. The price is discounted for Geek Squad members!!!

Excellent service. Confirmed I needed a different printer. My Internet stopped was too fast for the one I bought. Very easy return and purchase. All works seamlessly.

The agent was able to get my printer connected and running for me very quickly.

Patrick installed our printer and connected it to all our devices. He also did an update to our router and made sure everything was working properly. Patrick also made sure our printer ink program was working well with our new printer. Patrick was knowledgeable, courteous and patient with us, making sure we understood everything before moving on to the next work item.

Tech was hre to show me how to put ink in my printer and get it set up for wireless use. He was here such a short time I forgot to ask him to cnnect my wireless mouse too. I am currenty still using my old mouse from my old computer!

William did a great job getting our new printer set up and installed. He was friendly and answered all of our questions. We knew we had some issues with our wi-fi and modems and he was able to make the necessary corrections which was a relief. He was in and out in about 30-40 minutes. 10+/10

I don't know what we would do without the Geek Squad. They are always so helpful. He not only got the printer going from phone and computer but showed me how to change the cartridge and correct the paper release. Zack answered all our questions. We really appreciate the service. Thank you!

My dealing with Diego my installer were all positive, he was polite, knowledgeable and answered all my questions and showed me how everything worked and waited until I tried it before he left. I cannot say enough about how good this service was

The agent who came out was very professional and yet, made us feel at home while not speaking over our heads. He was able to set up our computer, connect our printer, and transfer data from our old computer. He was also respectful by wearing a mask. He did everything in a timely manner. We are very satisfied!

Agent Andy Myers did an outstanding job and performance troubleshooting and repairing my Computer and Printer, to include the Operating system during his Geek Squad visit on 17 August 2022. He is knowledgeable and provided instructive information about how to maintain and keep my system operable.

The agent (Hionell Caldero) mounted my printer and Internet devices and connection to the WIFI connection. Hionell Calderon Awesome services

My agent was professional, pleasant, and knowledgeable about my issue. He completed the project in about 30 minutes and was very satisfied!!