Customer Ratings & Reviews

Michael was the agent they came out. He had to reinstall the printer and connect the telephone cable so that I could you scan and email. Although Adrian was very nice, he did tell me that the printer was already to go and I should’ve asked him to show me how, but I didn’t. I also feel he should’ve asked me if I had any more questions. If I ever need tech-support again I’m definitely going to ask for Mike.

Jeannette was very helpful in assisting me to choose a new tv, after the one I had purchased just a year and 6 months ago died totally and was not repairable The only issue, not Jeannette’s doing, is the time it takes to get the tv delivered and installed! Two weeks I find too long for delivering the product!

Technician was very helpful and knowledgeable. He showed me how to scan on my new printer which was very helpful.

Agent successfully hooked up my printer and answered my questions and concerns

the agent setup my new HP printer and hauled the old one away.He did not, however, remove the old printer from the default print- and later I discovered I needed to remove the old printer from the computer in order to get consistent printing.

excellent service and they explained along the way and ready willing and able to answer any of my many questions. This process did not take long at all. My many questions were answered with respect. I don't claim to know it all, at all this is why I chose the Geek Squad. Total Tech is the best I love the service

Steve was very knowledgeable and polite. He was receptive to answer every question I asked. He has returned a few times and he calmly explained what weasel wrong and showed me how to fix it in the future.

The agents unpacked, set up and taught me how to use my new Brother printer. They were very patient with this senior citizen!

Josh got my new printer working so that both computers print to it. He was very helpful in answering all of my questions and the printer works great!

The Geek Squad representative, Jason, did a great job. He came by our home and was able to fix our laptop/wireless printer in less than 15 minutes. The problem was a communications issue from our laptop to the printer. He explained the situation, gave us some tips for the future and was a very pleasant person.

Gabriel was amazing. He cleared up the issue at hand and showed us how to optimize our use of the device, the applications involved, our system, and even the workflow. What a stellar experience. Thank you, Gabriel! JPM

Fixed right away. Understood immediately the overall connections issues.

I would reconmend the Geek squad. If you are in need of help with the set up of your computor system, to repairing your computor system. The Geek Squad gentelmen that set up my computor system was fantastic. He was on time, very professional, and very knowlegeable with his answers, when I had questions.

The Geek fixed my computer/printer in less than half an hour. I was so relieved. My only complaint is that I had to wait almost a month to get an appointment. My computer skills are minimal, but, in spite of my declarations that I would never become "computer-dependent", I have to admit that it was a long month!

Thomas was very professional. However he went above and beyond to help me with my printer and router issues. Would definately recommend this service to my friends.

Best Buy updated and narrowed the service window the day before and morning of service making it easier for me to attend to other activity. Although the agent couldn’t fix my printer issue, he offered recommendations related to my current usage and helped me spontaneously with another problem I hadn’t previously mentioned in my request for service.

My Geek Squad agent did an exceptional job setting up my Brother color laser printer. I’ve had 2 spinal surgeries and can’t even lift it. He carried the printer from my car to my study, unpacked it, installed it on my network, verified that the corresponding apps worked to print from my iMac, iPhone, and iPad, and tested everything thoroughly before he left. He also answered questions about other electronics in my home. Highly recommend!

Ffffffffffff fffff fffff fffff fffffffffff fifty don’t want to write this 5 stars ok?

Carlos Cruz and his highly talented co-worker were exceptional across the board. i would retain their services in the future without reservation.

Jon did a great job trouble shooting my computer and printer issues. Although, we didn't get things 100% functional, I have the information on what I need to do to correct the problem. Thanks Jon for your patience and professionalism. Best Buy is fortunate to have you on their team.