Customer Ratings & Reviews

He was very knowledgeable and efficient. He installed our new printer.

Agent connected my new printer to the internet. I was having trouble and needed help. He was helpful and explained the process to me.

James Bilancini reviewed my list of items in detail indicated how each can be done and the benefits of each. It was a detailed review and then went about completing the work quickly. He followed the health requirements wearing a mask, and completed the work quickly. I will ask for him in the future should I need help again.

The tech did a very thorough analysis & helped me with my printer!

The agents carefully explained everything to me and took me through a training session after my setup was complete. They even explained the use of YouTube to me! They taught me how to download my cell phone pictures to my computer

Tim Ly was fantastic! On time, courteous and efficient! He communicated well with me and explained everything! Karen

The agent was able to get my printer to print. He also made suggestions if I had the same problem again.

Helpful and worked quickly to set up my printer. Provided me with an overview of installing ink and the control panels.

Thank-you Geek Squad for providing a most competent and knowledgeable technician, thoroughly prepared to expeditiously set up my Best Buy purchases. Professional and courteous, he anticipated my questions and made valuable suggestions for future changes.

Geek squad support is one of the main reasons I BUY from BB - they know products and help you understand and use what you bought - Thank you !

"GEEK" solved my printer definition problem rapidly and accurately. Still working great! VERY PLEASED! In my previous life , I had to diagnose problems and I was impressed with his skill!

A Best Buy delivery person set my new Brother computer up. Did a great job. I found out it didn't copy so wanted a different one. He advised me by telephone and I was able to take the printer back and get a different one. He was extremely helpful. The Best Buy employees are always on the job and very helpful. It is the phone and chat customer servce that is not good. It is difficult to get anyone to help via telephone at the store involved. It is important. Fix it.

the technician was very helpful in setting up the new printer. Since our other electronics are older, he explained to us what he had to do to connect everything. Very polite and professional, Would highly recommend

The Geek Squad is the only tech staff that I allow to come to my home and set up TV, VCR, computer, printer, etc. They come on time and are friendly, efficient and professional. He set up my printer and showed me how to use it which made me feel much more confident about the product as I am not tech savvy! Thanks!

Tom did a WONDERFUL job of setting up my PC and Printer/Copier/Scanner. He made sure all my bookmarks were transferred from my browser on my old machine and set up all the apps I needed and showed me how to use the new features on the equipment. I worked in IT for 12 years so I tend to be critical of technicians who are inept. Tom was DEFINITELY qualified and did a great job.

Will was very helpful in connecting my new laptop to my new HP printer and Epson photo scanner. The HP printer, new out of the box, did not work. Will boxed it all back up and came back when it was replaced.

William from the Geek Squad sanswered all of my questions and resolved my problem.

Excellent service. Printer had some issues and the Tech took it back and exchanged it for me! The Tech was very professional , through and competent.

Evan of the Geek Squad was so professional, knowledgeable and patient. He covered everything I needed to know, explained how to use the various ways to use the printer and even returned to troubleshoot an issue with the use of wifi printing from my Pixel phone. He is a God Send. Thank You, Geek Squad

I was considering dropping Geek Squad until I met your tech, Rainier Boc. He’s the most knowledgeable, accommodating, & patient tech I’ve ever encountered, & always with a smile. He knew exactly what we needed! Because of him, I’m continuing with Geek Squad!