Customer Ratings & Reviews

The best tech ever, was able to connect all greatly

The 'squad' was knowledgeable and friendly. They made sure everything worked and it only took 30 min.

The agent was great. Hooked everything up for my 94 year old mom. Made the screen appear just like she was used to with her old Windows 7 machine. Did everything we asked and tested everything. Forgot to ask where to turn it on, so we had an issue when we shut it down. Crazy turn on button spot!

The technician had everything fixed & ready to go in a matter of minutes. I had spent 5 hours on the Geek Squad phone line & they kept changing me from people to people & having to start all over because no one knew how to get this set up. Thankfully, the technician who came out was the person who wrote the printer manuals, so he was very well versed in getting this fixed!

Benjamin was awesome. Prompt, pleasant, efficient & fixed my printer driver problem within 10 minutes. He even gave me good advice on using color ink (it dries out if you don’t use it). I was extremely pleased with my Geek Squad House Call. The Total Tech Service contract was the BEST investment ever! Thank you!

your agent got my printer hooked up to my computer in record time! He was very professional & knowledgeable.

The Geek Squad has been very helpful. I had issues with setting up a new printer and was unable to get any satisfaction online. One of the techs came out to the house and the printer up and running in 30 minutes. He was also able to answer a couple of quick questions that were bothering me, and all is now good.

Ben arrived on time; installed my printer, and gave me the needed instructions to get printing. Was properly masked for COVID-time. Am making a list of tasks I need to figure out with my relatively-new PC loaded with Windows10 and WORD program (bought just as COVID lockdown hit, so I'm just winging it with it).

The gentleman that come out to set up my printer on the computer was fantastic! He is very knowledgeable, personable and helpful. The sales reps at the store were very caring and helped get us to the correct products. The in store tech support were also helpful. You can't ask for a better support group.

Agent brought in printer and taught me how to add ink. He showed me how yo scan and copy. And how to send things to the printer from my computer and phone. He showed me how to add paper and clear a jam if needed.

Suspected Printer problem it turns out was not the problem. My laptop had a battery that was expanding. New laptop is my goal now. Technician did his best to reconnect my defunct laptop to printer until I can get a new replacement. He was great!!

Professional and quick. Answered all my questions and checked all devices for printing once set up

HP OfficeJet Pro 8035e printer setup was flawless, because I didn't do it. Geek Squad Agent Kevin G. of San Diego is the go to guy who made it all happen. Connected the new printer, which I highly recommend to my new iMac, iPad and iPhone. Best Buy's Total Tech support is great.

Friendly, knowledgeable, and informative, and patient

The agents installed our printer quickly and taught me how to use it!

I was having trouble inserting the devise that allows me to make two-sided copies, I contacted Geek Squad. The gentleman who came out tried unsuccessfully at first then turned it over and it fit perfectly. We both had been trying to insert it upside down. We both had good laugh over this. As usual, wonderful service.

The agent arrived on time, and hooked up my printer without any problems. There is no way my husband or I could have done this with all the IT involved. Thanks!

Technician didnt know if there was a way to fix spooling problem on my HP printer. Looked on his cell phone for a fix but didnt find anything yet I saw something on a site from microsoft but didnt quite understand how to use it. Seemed it was easier to just sell me a new cannon printer which I did buy. Best Buy should not carry Hp printers if there is no fix for this problem. This is the 2nd time I have had this problem with their brand. I will not be buying any more HP products in the future.

The agent set up my new printer. He did a great job and explained everything to me.

The GeekSquad technician was very professional and knowledgeable about my printer and the set up I needed and set up my printer and thoroughly showed me how to use the printer and scan functions. I appreciated his assistance and will always use the GeekSquad for my tech needs.