Customer Ratings & Reviews

Juan was the Geek who drew the job of installing my new HP printer. He was a professional's professional. He is competent, efficient and thorough. I will always be a Total Tech member.

Amanda went above and beyond the call of Duty, she was nice and well mannered in my home. I would recommend to come to my Home anytime I had a problem.

The tech set up my new printer and showed me all the details.

The agent connected my printer and all is well just don’t like the printer

Excellent customer service by Gek Squad! Qualified employee who explained many details of printer and options I was not aware of. Very happy with all aspects of my installation.

The installation went smoothly and they were very helpful.

I have been so pleased with service from Toby. He showed professionalism in every interaction -- from emails and texts in advance of his initial visit to scheduling a follow-up visit without being asked. I hope I can have Toby as our "Geek" every time.

The technician was very good, Extremely Nice, taught me my New computer, totally different from my first older one. Showed me new items, I love my backlight, but the letters won't stay large, do you know how to make them stay Larger, I forgot to ask Murray the technician. 5 star review from me.

Both techs did an exceptional job installing our printer. I interrputed printing and thus the reason for return trip of second tech.

Was having trouble with my new printer and the service personnel put me at ease and got it going so now I can enjoy the printer and I do

Chris could not get my printer to connect to print and so he talked to his supervisor and he got me a new printer and it hooked up fine. Chris was extremely helpful and didn’t give up wanting a satisfied customer. He is an asset to Geek Squad! 5 stars!

As usual, the Geek Squad measures up. Hooked up printer, explained usage (and pointed out one deficit in that the printer cannot sit idle for extended periods without the ink drying up).

JARED DID AN EXCELLENT JOB IN PUTTING IN MY NEW PRINTER, HE TOOK THE TIME TO EXPLAINON WHAT TO DO AND HOW TO DO IT?? HE WAS VERY PROFESSIONALAND HAD VERY GOOD PEOPLE SKILLS. I WOULD HIGHLY RECOMMEND JARED ON ANY GEEK SQUAD JOB. YOU ARE LUCKY TO HAVE SUCH A PERSON WORKING FOR THE BEST BUY COMPANY. THANKS FOR A GREAT EXPERIENCE. JIM D SMITH

We failed to insure that I could use the printer to scan from my Computer. We did scan just using the printer, but not computer to Printer. I had a cannon printer for about ten years and it went south on me about year and a half ago. Naturally this is the Cannon my computer tried to contact.

The technician programmed my printer to allow me to use it wirelessly. He called a week later to see how it was working.

Matthew Gonzales was jut great! He got the problem I was having with my printer fixed quickly and professionally. I would use him again.

On time and did a great job in very little time installing my printer to my phone.

The Geek Squad member easily set up our printer, paring it to our PC and mobile phones, and was very patient answering all our questions. It was a pleasure to have him at our home.

I had my Brother Printer, Model: HL-L2395DW Wireless B&W, All-In-One Laser, set up at my home by Geek Squad & they set it up perfectly. Thank you Geek Squad & Best Buy!

The Geek Squad technician set up my new laptop and handled the transfer of information from my old one. I could have never done it myself. He was very professional and able to answer my questions. I would highly recommend including this service when buying from Best Buy.