Customer Ratings & Reviews

The agent set up my new printer and made sure its connection to other devices were correct so I could print from other locations in my house.

The agent set up my printer and made sure it was connected to my tablet and cell phone.

The agents were very knowledgeable and went out of their way to do everything expected even though the work order was mistakenly limited to only setting up the printer. They setup my just purchased MacBook Pro and got the networking enabled pending CenturyLink technician connecting a new modem to 5G network.

Chaz quickly assessed the problem with my computer not being able to scan documents. He resolved the problem and demonstrated the result in a manner that I was able to understand. If I have any computer problems I will request that Chaz be scheduled to work the issue.

installed my new printer and demonstrated how to use it. a couple of days later a program failed to work, he came back and corrected whatever was stopping it from working.

Dennis from the Geek Squad came to our house as requested, he was very professional, helped us get our older printer set back up, he made great recommendations for our next purchase of a new printer which we are seriously considering.

Great printer. Excellent help in setting up new printer. Arrived early. Answered all my questions clearly.

On time and they did a good job. They followed all your rules and safe guards. Always polite and went about the job. I always feel lost without my printer and being able to copy from the desktop. It was easy to pay by using my Visa at the same time. They made sure they fixed or explained all my worries and concerns.

They did a great job! They not only did the installation of the tv, another geek guy came another day to work on my printer. He was even more fabulous! All is good at our house. These Geek Squad guys are the best. We will never have anyone else when we need something fixed

agent installed and connected the printer to my computer and cell phone.

The agent set up my printer and did a thorough check of my printing issues and connected all my devices. He was very thorough, helpful, courteous, and made sure all of my questions were answered to my satisfaction.

What a wonderful experience. Our printer was set up quickly and efficiently and all our devices were connected when he left. He tested the printer and in the process showed me how to do all the little everyday things like loading the paper, change cartridges etc.

Did the job hired to do NOTHING more. Set up my printer.

I have nothing but praise for Steven your geek squad emplyee. Each time he has come to fix something he does it quickly and is super effencent. I actually shouldn't put his name because anyone reading this review will be asking for him. But FIVE START review

Kurt was efficient and knowledgable. He quickly analyzed the computer to printer problem and corrected it. In addition he was thoughtful enough to don his plastic booties as there were showers when he arrived.

The agent was very knowledgeable and professional. Explanation was excellent. Rating above is for agent's service. Note: I have made several phone calls to Geek Squad and Best Buy at Alakawa Street in Honolulu and was kept on hold up to one hour without success on talking to someone, I finally went physically to the store. Very disappointing customer service.

Drew was very helpful and worked hard to fix the printer. Unfortunately the printer was not repairable. He connected an IPad for me also to my router. He explains things well to seniors trying to understand tech.

This rating is because of the Geek Squad but is directed at the Chromebook I am working on. This Chromebook keeps kicking out settings for my printer which keeps changing the IP address especially after an update. However, he did teach me how to get the scanner up and running & how to get both printer & scanner working again when they do change the IP address. Great job Geek Squad!!! :-)

I so appreciate getting this help from the Geek Squad... Adam was so great and showing me the steps needed... I'm so glad I called them..

Printer problem fix very quickly. Tech showed up on time and fixed my printer in tmlely matter. I thought it would be an easy fix but took some expertice to fix that's why I like Geek squad. Thanks