Customer Ratings & Reviews

took care of installing my canon lazer printer. returned it because it was to complicated for me. thought bigger ink cartridge's would be better. also was told after set up that i needed special photo paper and it wasn't sold in best buy.it printed black and white fine but i didn't get the proper paper to try color photos.

The agent was very professional, efficient, and personable. He was so accommodating and helped me understand more about the printer. I have had Total Support for 3 years now, and I've always been impressed by the level of expertise the agents have had. I would definitely recommend this service from Best Buy!

The Geek Agent who came to help set up my computer printer did an excellent job. He answered all of my questions and concerns. He was very knowledgeable and professional. I can only give the highest praise for all the Geek Personnel associated with Best Buy. Thank you.

The best agent. Always on time. Takes time to explain how to use the product. Very patient. He's never in a rush. A very kind person. Has helped us on many items.

Agent Michael was really helpful connecting our printer to wifi, because we had tried 2 previous printers with awful tech support from epson and Spectrum. That is why we purchased the Brother printer from Best Buy and installation with Geek Squad. Thanks to Agent Michael, we finally have a printer working.

The agent undid the errors done at Best Buy store. I took my computer in because it was infected with Malware. In store people removed Malware but I could no longer access emails or the Internet. The agent fixed those errors and also gave me instructions on a couple of problems I was having with my printer. He was magic man!!!!

The Geek Squad associate was wonderful. He had to come back to finish setting up the new laptop and existing printer because I had to switch internet providers.

The Geek Squad tech correctly diagnosed the problem with my printer, which was that it had a bad wireless card. Unfortunately, he indicated that Best Buy’s cost of repair wouldn’t justify doing it as I could get a new printer for about the same cost. I have another electronics repair shop I have sometimes used and they were able to repair the printer at a cost sufficiently below the cost of replacement to justify the repair.

Service was great. Printer was up and running within the visit. Prompt and polite service. I am very confident in the Geek squad.

My printer would not connect to my wireless or my phone. After trying multiple times, William determined it was the printer. Since it took awhile to determine the problem I wanted him to return to setup the new one. I purchased my new printer from BB. William returned, set it up, and its working perfectly.

Excellent service. Technician was on time. He was knowledgeable and curteous. He explained my issue in understandable terms, and walked me through the process, asking if I was comfortable or if I needed further instruction. All in all, i am very satisfied eith the visit

My printer was not working. It sat for a long time and I was told at the counter it might not be fixable. The trouble shooter fixed it and made sure it was working and corrected the incorrect info I got from in store employees and gave tips on operation and maintenance.

We were totally pleased with everything about Geek Squad installation.

I had the Geek Squad set up new printer for me while he was here to set up WiFi for me. He got it set up much quicker than I would have been able to do.

the agent was very knowledgeable and professional. he installed my new printer and made sure I knew how to use it.

The geek squad tech was on time and very capable. Since my new printer had wireless capabilities he managed to get all of my devices connected and working. The printer also has faxing ability and the tech also got that working. Couldn’t be happier with the service we received.

Excellent service! So so good to have tech come my home and not only help me with specific questions But also works to connect printer on my own network. It’s a step above working inthe store!

Thomas, the Geek Squad professional who visited my highrise flat to address a WiFi connection issue in rooms where the router was not located, recommended and installed a mesh system. I again have WiFi access for my computers and printer again - and speed is consistent throughout my flat!

The Geek Squad Agent brought the new printer with him to my house and installed it He had all the necessary tools and equipment needed to do the job successfully. Really appreciated by us.

The agent was very competent and set up my new printer efficiently.