Customer Ratings & Reviews

Service was great. Printer was up and running within the visit. Prompt and polite service. I am very confident in the Geek squad.

Andrew set up and hooked up printer and explained how to use it. Unfortunately for me there are no written instructions on how to use it and quite frankly I don’t remember everything.

Geek squad got right to work: unpacked connected answered all questions. They went way beyond " required", and made sure I understood how to work all remotes. They had me perform several steps to make sure I could utilize all functions. Thanks Geek Squad!

My Geek Squad rep was above and beyond helpful. He not only hooked all my devices to my new printer but he also gave me pointers to keep it all trouble free. He also assured me I could call with any further questions. Thank you Best Buy!

very professional and efficient. Great job. I would recommend geek squad to anyone

Our technician was fantastic. He was so knowledgeable and kind and helpful. He really represents your company well. Very grateful for his assistance. Thank you.

I purchased a new computer and Matt installed everything very quickly and completely for my use. He was very helpful and friendly. Felt very comfortable with his explanations and was able to access all my files. I am extremely happy and satisfied with my experience with the Geek Squad.

The agent was very professional and patienthe set my printer and run some test . He gave me intruction on how its work. .

The Geek Squad tech was in time and did a terrific job in a short amount of time. I was extremely happy with the service.

Installer went out of his way to setup new printer, put old printer in our car for donation, and took the box. He also ensured all three computers were updated with the new printer software.

Andy did a tremendous job setting up our new laptop, eero wifi router and printer. Quick, easy, with no issues. I would highly recommend him and this service to future customers!

The agent immediately found the problem in my printer, it was a manufacturing defect and still under warranty. He explained the process to return my printer to Best Buy and I now have a new printer. He was very professional and friendly. Thank you.

He came in and hooked our printer to the internet right away!!!

The agents installed our printer quickly and taught me how to use it!

Colin was wonderful!!!! He helped us out with the printer set up as well as a couple other little things on the computer. He also took time to 'work on' the tv set up with my husband. He was very helpful, nice, and knowlegable.

The Geek Squad rep was wonderful!! He set up my printer in no time. He double checked everything. He also went through everything with me so that I was familiar with the printer. His name was Tyler and I can’t say enough great things about him

Colin was great. He listened to the new HP printer installation issues we we’re having and then corrected all our installation issues. Colin. Is very professional, courteous, and efficient. He is a huge asset to the Champaign Best Buy Geek Squad customer service department.

The geek squad has helped me and my husband for years. We can’t live happily without them. If you have trouble with this new technology you will love the geek squad. We join up every year

Great printer. Excellent help in setting up new printer. Arrived early. Answered all my questions clearly.

I'm happy to report the setup was performed on time. The printer has functioned flawlessly so I'm pleased with that as well.