Customer Ratings & Reviews

Geek Squad member made multiple trips to attempt to rectify a printer problem. Finally determined a new one was necessary. Delivered and installed new Epson wi-fi printer which performs beautifully.

The representative was punctual in arriving. Very professional. Informed me of every step he was taking in the process of setting up. He made sure that I understood everything before he left.

Alexander was very professional and took the time to explain what he was doing.

Agent is wonderful. However, I am informed the Geek Squad in Saratoga will no longer be servicing Plattsburgh, NY (where the profitable Best Buy is closing much to the community’s dismay). To date, I have received no info where my Geek Squad will be coming from to Plattsburgh??????

Cam was an excellent agent that did a great job troubleshooting the problem that I had with connecting my new printer with my computer. I am very pleased with his skill set in resolving my connectivity issue.

Very knowledgeable agents and great to work with.!!fast hook

Home service for printer was a snap. Professional and new his stuff

He very politely got the computer and printer to work together. I was able to get my taxes done. Thank you!

Extremely happy with Hayley's knowledge and patience in answering questions. I was so impressed with her that I recommend her to my neighbor. I would highly recommend her to your Geek Squad customers.

Colin was wonderful!!!! He helped us out with the printer set up as well as a couple other little things on the computer. He also took time to 'work on' the tv set up with my husband. He was very helpful, nice, and knowlegable.

Agent was very knowledgeable and professional; took time to answer all questions, and gave several helpful hints, including a scan app! Geek squab has been a money and headache saver.

Great and very knowledgeable service. Would definitely do again.

Technician found the problem immediately and had everything working in a matter of minutes. He also walked me through how to print from my phone, iPad, and computer making sure that I knew exactly how to operate my device before he left. He was friendly, knowledgeable, and professional.

My Geek Squad rep was above and beyond helpful. He not only hooked all my devices to my new printer but he also gave me pointers to keep it all trouble free. He also assured me I could call with any further questions. Thank you Best Buy!

Great model. Blazing fast Dell all in one computer. Great, professional and timely Geek Squad service. Transferred everything from old computer. Connected printer. Great Job. Thanks.

Nick is always quick and thorough. He arrives on time, gives arrival updates and makes sure things work well before leaving. There was an issue with the instructions working but he had a way to correct it.

The agent gave outstanding service on this and prior service calls. He installed the new printer, was efficient, thorough courteous and explained everything. A+

Agent provided me with quality recommendations and advice concerning the ipad which was having gmail malfunctioning issues.

Agent was extremely efficient. Knew exactly what to do from the start.

The tech that came to my house and set up my printer was great. He understood the HP products and recommended what would fit my needs