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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13233 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 13,233 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    $15 that is it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that dropped off my new TV, showed up on time. They dropped off the new tv, and grabbed the old. For $15 (which you can re-coup by keeping you eyes open for price match on your new tv), you can responsibly dispose of a device like an adult. Seems like a no-brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome didn’t have to worry about getting rid of the old refrigerator

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service guys were great. Just have never had to pay for haul away before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauled Tv away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took old TV down and hauled away. Habdled the old product even though not working with care . No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hard workers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys had their work cut out for them moving this old massive fridge. But they did great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great way to remove old appliances

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew took our old washer away and installed our new one very fast. In and Out in less than 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks for helping out!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 75” TV to replace my broken 55”. Best Buy had the most professional crew to drop off the new TV and haul off the broken one. They called when they were 15 minutes away. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old washer with no issues Quickly and efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Everything went well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They picked up my old dryer and hauled it away in the same appointment as the delivery and install. Everything went perfectly smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job, thank you. In and out without leaving a mess.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away a defective appliance to replace it with a newly purchased appliance in a prompt and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old and in with the New Refrig.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my old refrigerator broke we had to order a new one ASAP. After the delivery of the new refrig. we were so happy to get the old one out of our house. It eliminated us trying to haul it away and was worth the fee. The installers did a good job of bringing in the new refrig. and hauling away the old one. The old one was 18 years old and couldn't be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old double ovens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and cleaned up after. Professional and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very fast. Delivery drivers did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Professional and fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and fast. Were very careful not to damage anything in the house when they took out a huge old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Holy cow!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From arrival to departure (with our broken system) was like 15 minutes!! These gents were smiling and enjoying their work and it showed! Thanks :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Free haul away included with installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy removed the hassle of me trying to figure out how to get rid of our old front loader washer and dryer. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take it away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In with new out with old recycled no back breaking work no scratches no dings nice job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Yet Installations.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who delivered my new range and hauled away the old one were exceptional. They were professional, polite, knowledgeable and efficient. I would certainly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Do it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice to not worry about this aspect of any project! Just take it away!

    I would recommend this to a friend