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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13242 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 13,242 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great delivery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG....these guys that delivered my refrigerator were fantastic! They were quick without any shortcuts and very careful not to damage my home or appliance. Very professional!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hauling away all the hassles

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure I can call my local waste management company to pick up my old oven, but why not have the people who install my new oven take away my old oven. All without me having to break my back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Retired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly crew. Handled with care. Installed& hauled off old units.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and easy removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers took the old unit, no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved my back

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very worried about carrying out my wall oven to dispose of it. I have a bad back and these chores can be terrible. For a nominal fee they took care of my old oven. Great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Insignia dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good dryer i would recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen here today to deliver, set up our new refrigerator and take away our old refrigerator did an outstanding job. They were very friendly, outgoing, knowledgeable, and extremely professional. Couldnt have asked for a better experience. Not sure if their names, but would highly recommend them to do the job right

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good, efficient work

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out with the old and in with the new without any pain.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    A Bargain!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team showed up to haul away our old washer and dryer and did a great job! They were very careful and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love best buy for making it so easy to haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first My experience with buying an appliance from Best Buy and having it delivered and hauling away the old item. It was been nothing short of spectacular. the price of delivering and hauling away is fantastic and the service is great. i used to order my appliances from places like sears, home depot, wayfair but never again. it was always a hassle or ridiculously expensive or they didn't offer the option of hauling away the old item. Or they wouldn't deliver to my apartment on the 5th floor. best buy delivered to my kitchen and took away the old item and it was for an excellent price. I will always get my appliances from best buy moving forward.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good to have this service available

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dishwasher installer hauled away the old dishwasher

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gas range haul away.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great and was able to haul away the old oven quickly. No issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye Bye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy and no issues on my part. They came and took it away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Haul-Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were friendly an careful and removed old range with no mess or dings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't tell you how truly pleased I'm with the delivery, set-up and haul away from Best Buy. I highly recommend this and it just was hassle free.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad that Best Buy has a haul away service for old appliances. Makes the whole process easier and more convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy Haul away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felicia.remo ed the old dishwasher and all related materials. She was quick and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did a great job with the this service (Professionally haul away and recycle your old item, or move it to another spot in your home.)

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul away service of old fridge.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old appliance quickly and carefully. Hauled away to recycle/dispose of. Would have needed to fight with our trash company to get hauled away for a large fee anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    OUT WITH THE OLD

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUT WITH THE OLD, bring in the new, is super easy when the old is hauled away and the new is left in its place. The team was very nice and professional.

    I would recommend this to a friend