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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 13,640 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    A bargain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding haul away to my washer dryer combo order was a no-brainer. Old machine was removed and no damage done to property. Absolutely a bargain for just $25.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Howard Household

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that installed our new refrigerator were professional and personable. They carefully removed our front door to avoid any damage to the narrow entry way and/or refrigerator. After hooking things up and checking the operation, they reviewed pertinent info and answered our questions. Then they promptly hauled away our ancient one, as planned. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very respectful of our property and takes away the hassle of dealing with another company.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice and easy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my broken 65 inch TV downstairs and out of my home without issue. Nice that TotalTech doesn't charge for recycling. Thanks!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Delivery and Removal of Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men that delivered and removed the product were great. Friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Took the old TV away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did exactly what they said they would and they took away my old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Pickup

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed my old washing machine after installing a new one. Nice and easy to have it removed for free- and they handled it well as to not damage walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Take Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the haul away service! Made our lives so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic to have this service. Reduced stress and effort to find someone to remove and where to deposit

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Stress free removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys who delivered new freezer & hauled away the old one were very professional & I avoided the hassle of removing the door, hauling it to the curb & calling my trash hauler for pickup. Great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrive on time. Are always noce, friendly snd professional. I highly recommend their services

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that arrived and hauled out my old refrigerator without any issues. Brought the new one is and it was all done in around 15 minutes or so.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen here today to deliver, set up our new refrigerator and take away our old refrigerator did an outstanding job. They were very friendly, outgoing, knowledgeable, and extremely professional. Couldnt have asked for a better experience. Not sure if their names, but would highly recommend them to do the job right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Far Superior

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THANKFULLY, THIS IS NOT THE SAME COMPANY FROM THE WEEK PRIOR! I wish I could remember they man's name of the company who eventually came out to actually haul away the rest of our fridge after the original delivery company took only what they could make money from. The gentleman was pleasant, apologetic, and promptly took the items away. Best Buy should ALWAYS contract the delivery folks that came the next week to complete the job the first company did not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional haul away. They took it away and set it up for success!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew that quickly moved my old fridge to the garage

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away an old heavy refrigerator for a very reasonable price in my opinion. Took the hassle and headache of properly recycling a fridge off my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional labor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and professional help all it's connected behind the wall second tv was placed

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    hauled off

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were careful not to damage anything in the house when removing old fridge. Probably could have recharged refrigerant and saved a lot of money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old appliance is gone. Can't get much easier for me.

    I would recommend this to a friend