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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 146 Showing 2,901-2,920 of 13,640 reviews
  • Rated 5 out of 5 stars

    Haul away lets them install during COVID.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally the website wouldn't let us book an installation due to COVID. This was for the office so no one wanted to volunteer to lug a new frig upstairs let alone take an old out down. (If it was for personal home maybe people might be willing to break a sweat to save a few bucks) Adding the haul away let me schedule in installation and haul away the old unit. It was as hard as signing on the dotted line when it was all finished and ready for use. Totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean and effortless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I considered taking my old unity out myself, but was happy I didn't waste the effort because the delivery man made it look so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job on install of new washer and removing old washer without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They removed my old fridge to the garage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's dollars was really great day called I offered it to my garage for me because it was still good I just need to get rid of a real oh one that was in my garage if somebody wanted it I just don't want it anymore it was too small for me so they did that for me and I really do appreciate it and it was really willing to put it inside the garage but I need to clean out my garage first so thank you it was very helpful thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge removal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removal of fridge was easy and painless. No muss no fuss

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast. On time and efficient. I have my washer and already to use after two days ordered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recycling service without needing a truck.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had deliver and movement as part of my delivery. Delivers took my 70" vizio tv away to recycling when I received my 75" HiSense. simple and easy since I had no way to remove the old set otherwise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul - Off Value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away cost is worth the price! No worries about an eyesore or figuring out how to get rid of the old product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    No dolly?

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice that my old refrigerator was removed and placed outside where I could sell it. Not having a dolly, I couldn’t have done this myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice quick in and out!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes life a whole lot easier. The guys were very nice and did a great job. Quick easy done!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good technical support.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all. Technicians are responsible and well trained.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and his assitant were wonderful and professional. great service offered since we have nowhere to take used appliances in the area

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these units for a few months with no problems. My clothes turn out great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed a new dishwasher. The technician was very professional. Hauling away the old appliance is a great service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The experience was great. They were very friendly, nice, caring and professional. Get in and out without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    haulaway

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    barely fit through front door but these guys new how to make it happen with no damage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ooops

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I would suggest with Hallway service, is, although it is my responsibility. Is that when they’re hauling away items with drawers or other storage space inside of it, double check all those spaces . This will allow everyone to make sure that nothing is left that the customer may want to keep because they may have forgotten to check.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out with the old...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service experience that was top notch. No issues hauling away the old to make way for the new!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy haul-away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and easiest haul-away ever. No questions asked. They picked it up and took it away. Just what I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quic and efficient haul away and removal.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removal of old dishwasher was done in a professional manner. Quick and clean. They laid down some mats to cleanup any dirt/water.

    I would recommend this to a friend