Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recycled

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues for sure, removed old items as expected and in an friendly efficient manner

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    haul away went great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a new washer and dryer delivered and had the old ones taken away, the techs were very professional and did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well done. I am well pleased with the entire Best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done. I am well pleased with the entire Best Buy package.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Careful and fast

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was careful and fast. They did a great job removing the old and installing the new appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and efficient service. They stayed in communication to make sure everything went as plan!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Disposal error!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I made a mistake and paid for the disposal. The people who run y assisited living home would have taken it away for no charge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauled it into my garage instead of haul away!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old appliance was still working, so I opted to give it away rather than dispose of it. The haul away was actually from my kitchen into my garage so the recipient could easily come pick it up. This team was fantastic and didn't bat an eye with this request. Granted, it was a little easier for them since they didn't have to load it into their truck, but I was still impressed with their flexibility and graciousness with my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my washer and dryer at Best Buy because they were able to haul away my broken appliances. I love the convenience and ease of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    take away ease

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the old appliance waiting on the porch and they took it away with no issues. Glad to have had this option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service to get

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My delivery agent was great. He installed my new dishwasher, removed my old one, and hauled it away. He was done in under 30 minutes. Really impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Worth the cost.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away service was great. They were very carful to not bump doorways and walls.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that they offer the Recycle haul away service. It was great and so easy following all guidelines for Covid

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective, and wonderfully useful way to recycle replaced items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    professional and polite.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys took away the old appliances no problem. the guys were very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery experience in a long time

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional staff. Delivery was quick, easy and pleasant. Moved the freezer right into the garage and had it up and running in a matter of minutes. Would use again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take it away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In with new out with old recycled no back breaking work no scratches no dings nice job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Haul-away was done very carefully and efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed our old fridge with no issues whatsoever A+ service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled it away, just like they said they would. It only cost 29 dollars well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    product removed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product removed as expected. no problems with this part of the process

    I would recommend this to a friend