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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 13,640 reviews
  • Rated 5 out of 5 stars

    Great haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and removal service of the refrigerator were great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dishwasher removal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient having them haul my old appliance away! They were quick and efficient. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the convenience of paying someone to haul out the old equipment vs me moving it out to the curb.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad the strong best buy delivery guys were able to carry my ratty old stove down the flight of stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Thanks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They removed the old range because i payed them to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    praise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled the old worn out unit first! sure hope it got recycled...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I really like this product, it does exactly what i

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product, it does exactly what it has to do, I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away of old double ovens

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and cleaned up after. Professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t drop it in the yard get delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only way to get your appliances have them delivered. That way they’re moved right to the spot in your home and if you have install, you’re done and no time and everything works correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable, they were neat and clean and polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional haul-away crew!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say that I have always been able to give 100% positive reviews to the BestBuy delivery/haul-away personnel! And, once again, I can do the same with the crew that delivered our new fridge and hauled away the old one this week. Both of them were professional and very neat & organized and ON TIME. I totally recommend using this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dishwasher

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Very knowledgeable. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Did not want the old one!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was very helpful! I just wanted the new appliance, not the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional hauling of old refrigerator they wrre quick and respectful and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple job. They took from my garage and threw it in their truck

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    execellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they professionaly removed the appliance with care and also clean up after them selves

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my new appliance was dropped off, they picked up the old one, didn’t make a mess, no damage to my house and they were polite about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was performed without issue and within my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Convenient Service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent removal service provided by Best Buy upon installation of a product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought in 2010, Hauled & Recycle in 2020

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing a new Sharp 70" Smart TV in our living room and moving a Samsung 55" LED from that room into our master bedroom, they hauled away a Samsung 58" Plasma we which started displaying a purple haze on the upper part of the screen many years ago. We bought this from Best Buy back in 2010 so it was only fitting that they haul it away and recycle it. No issue with the removing it and glad that they will be recycling it for me for free.

    I would recommend this to a friend