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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team hauled away our old refrigerator quickly and made sure everything was clean afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use the guys for the heavy products, number 1

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a new refrigerator because ours went out and we needed the refrigerator asap and we couldn't find one locally so we end up buying one out of state at a different Best Buy store and they delivered it within a short time, way sooner than our local store and these gentlemen impressed me on how they removed the old French door fridge and had the other new fridge in without any problem,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Delivery and installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient delivery and installation of washer and dryer

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 4 out of 5 stars

    Good service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men picked up and hauled away our old dishwasher as they were supposed to without any hassle or difficulty. They were on time and were careful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Oven Haulaway

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really professional haul away service. Right on time and took care of everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer in Colorado

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Samsung 23cf Bespoke Refrigerator with Beverage Center and was so happy that Best Buy hauled away our older refrigerator. The whole process was Excellent - Ordering - Delivery - Service. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV removal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The servicemen handled the old, large TV with ease. They were very careful taking it out of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away services done without me lifting a finger! No better way to dispose without worries!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problem removing old fridge quickly and professionally.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    DishWasher

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Men Were Very Careful in Not Damaging Anything When Hauling Outold Appliance

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and clean the work was done in less than 15 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    guys took old washer and got it out with ease and no damage to doors or frames

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were great. Very capable and professional. It was a heavy old plasma and it’s gone!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a new washing machine delivered and it was much easier to just have Best Buy haul the old one away. One and done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JP Tiernan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were on time, respectful and very helpful. I blew a circuit when plugging the refrigerator and they took control of the situation . 10 stars

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled off our old fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out our old fridge without any issues. They made replacing our fridge much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Makes it easy to get rid of junk!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job of hauling away our old stove. Had no place to put it myself so this service was a bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away my old washer with no issues and were respectful of my property

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No issues... very friendly..

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints... Delivery guys came in, took old fridge out. Put new one in.. no issues. very friendly..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professionalism at its best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I called to have the hood adjusted just a tiny bit, they came back inba jiffy and didnt seem to mind at all.

    I would recommend this to a friend