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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 162 Showing 3,221-3,240 of 13,640 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Careful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old fridge away without damaging my home and cleaned up afterwards

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped a lot! Very convenient and I loved the service!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    GREAT HAUL AWAY!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the whole process so easy. No fuss, no issues with getting rid of old electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will definitely do this again. I didn’t realize how much it was needed. Thanks so much

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good: they did show up, and delivery of the TV and removal of the old TV were done without damaging the house. Bad: Total disregard of time -- they showed up way earlier than scheduled (thank goodness I was home at the time), yet I still ended up waiting, as they promised to arrive in 20 minutes and actually showed up closer to 40 minutes later (with no explanation or apology). I was going to tip them generously, but because of their lack of respect for my time, I pocketed the tip instead.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Professional haul away.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast haul away. Done professionally and with cleanliness.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy delivery and very careful not to hit anything. Drivers did all the could for safe Covid Protocol

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    courteous and diligent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the workers who removed my dryer were courteous and quick. They had the dryer on their truck faster than I could have disconnected it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was well worth the cost. The old appliances were removed and the new installed quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Haul Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional with the haul away. Very good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Glad to Have This Benefit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed the failed Microwave March, 2014, but I was thrilled to have the Best Buy 3rd Party provider install this one. They showed up 30+ early and were very efficient. My wife oversaw there effort and I did not have to get involved.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul-away service went off without a hitch; delivery guys were quick and efficient. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very Easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Helpful service - the team took my tv with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Wife and I got a new washer and dryer, so they took our old one. Super easy and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Them men who hauled away my washer were very professional and courteous. The price of the service is high considering other establishments provide this service for free.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old appliances haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional haul away of your old appliances. Makes it easy to get your appliances out the door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came on time and did a good job moving it to the garage. No problems at all. Thanks :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good work

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the service. They were prompt and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient recycle service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This reasonably priced recycle service is one of the main reasons I bought my TV from Best Buy. I was easily worth $40 to not have to hassle with taking the broken TV to the county recycling center where it would have cost more money to recycle. Thanks, Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend everyone do this unless you plan on keeping/selling your old one. It’s so easy and pretty cheap.

    I would recommend this to a friend