Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13401 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 13,401 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy Process

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and Easy refrigerator replacement. Delicered in my area when other stores don't.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great haul

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. They had no problem eith moving. It helped me out trying to figure out i would of done with it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Hassle free

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats paying to rent a truck and pay to dump. And no lifting.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Strong recommendation!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. Can't compliment them enough. Strongly recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Fast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who hauled away my monstrous washer and also replaced my original washer (unfortunately a lemon) were very fast and quick! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great service!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hauled it away no prob, didnt scratch walls or anything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Prompt and efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator was professionally installed and delivered. The two workers were able to quickly take out the old refrigerator and install the new refrigerator while also providing a quick walkthrough and confirmed that the new unit was cooling. Would highly recommend! This is the 3rd time I've purchased an appliance from Best Buy and their deliver service have always delivered great service. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Cheaper than a trip to the dump.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure is nice to wish-away the old appliance. They took it all the way out from the kitchen, no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They took it...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a replacement dishwasher with installation and this carry away service. Nowhere in either service did it mention that disconnect was included. So I disconnected and pulled out the old unit and put it in the dining room. After hooking up and installing the new unit (which we love) they took the old unit away. Hooray!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washing Machine 3400CW

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Cleans well. Spin cycles are nice! Items come out pretty dry = less time in dryer. I wipe down the inside window & rubber gasket, then leave door open for a while after each use. Washer uses less water & energy than our old machine which is another plus.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Haul Away, Great Service

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a new fridge after my current one died, the delivery drivers hauled the old one away and put in the new one. These guys were professional, kind, and respectful. They took the time to inform me every step of the way what they were doing, calling me ahead of time to make sure I was home, too. They were strong able bodied workers capable of moving the appliances & made quick work of something that would've been impossible for me and my physical handicap. Thank you so much for this service!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy removal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Fast install and removed old washer with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away Old Appliance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT JOB: Very efficient. In watching them move it out, smooth and well done. No problems at all. Team Work: EXCELLENT

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pay the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very best services I have ever had fast, safe and extremely efficient thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE washer/dryer set

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer and dryer are both decent considering the price. The washer is difficult to level, since the top surfaces are not flat and level. The washer, even when leveled and load balanced, has a tendency to "walk". The control knobs are made of cheap, thin, plastic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professionally haul away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very good. They were quick, cleaned up area and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Removal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy removal of a very large old refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great but lint filter is a little tricky

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works very well. So far everything has dried evenly on the normal cycle. The folding lint filter is a little difficult to open; it also takes a little jiggling to get it back into its slot. Overall though, I am very happy with the dryer's performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was fantastic and professional. Even let me know that my hot water valve was corroded (which is was) and was prepared to replace it with an additional fee. Was very upfront about the cost and showed the old valve vs the new, and walked me through how to work the dishwasher before hauling away the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional crew hauled the old refrigerator away and set all the new stuff up fast and efficiently!

    I would recommend this to a friend