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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Value added service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked as advertised, and I didn't even have to remind them or ask about it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    FAST SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A LITTLE LATE BUT VERY VERY FAST IN MOVING PRODUCT OUT, AND SIGNING PICK UP SLIP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the delivery was efficient and fast very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great haul away service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was just as seamless as the delivery of the new refrigerator! Kind and professional gentlemen!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful as the team showed up on time and was efficient in removing the item. Saved a ton of time and effort for us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edgar and Jay were very professional and did a great job getting our new stove installed!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very professional in getting my old stove moved and removed without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Care

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new refrigerator was delivered and my old refrigerator was removed with great care and without any problem or damage. Perfect job. TYSM

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought I already wrote a review on this. But when the delivery people arrived at my location, they came to the house with their own booties as it was raining outside. They were very clean they were very courteous and they took the time to do a demonstration of how the new system worked. What was really above and beyond is when they called me a couple days later to see how the system is working and if I had any questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic service to haul away with new purchase. Don't need to carry any heavy appliance and spend time properly disposing of them which is good for not only me but for the environment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer got haul away without issues. They moved it out carefully and no damage on my floor or wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Took care of my junk! Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing my tv and also hauled away my old one. Great way to enjoy the new tv right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confusion

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was fine but setting it up was crazy. The agents on the phone seemed to think it was a separate service that had to be scheduled and it was a big issue. But when the guy got here he said it’s always included with the installation and not a separate service.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Professional Haul away

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a lot easier to have them take away my old range, than it would be for me to get rid of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing speed love it best performance very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to this service it's easy to get rid of the old non functioning items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Good guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that hauled away my old fridge were very nice. I felt bad for them because it was pouring rain. What I didn't like was they parked their truck in the middle of the street so there were cars backed up and honking for the entire time that they hauled away my old fridge and set up my new one. I even had people coming up to my house and ringing my bell. They wouldn't move the truck until they were done. Kind of inconsiderate.. however, they did a great job with everything else and under the circumstances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a refrigerator and the Best Buy plan, it was a good deal. They hauled away the old washer/dryer in my unit so did not have to deal with that. I would recommend this feature.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works really well and no complaints...............

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and no complaints...............

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed old dishwasher, disconnecting everything & hauled away - leaving no mess. Polite & efficient service!

    I would recommend this to a friend