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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 13,640 reviews
  • Rated 5 out of 5 stars

    Such a simple solution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did some research into disposing of our old stove before buying a new one. With all the options you think it would be simple. Well having them take it is the best deal going. One minute it is in the kitchen and 15 minutes later there is a new stove in its place and you aren't even thinking about the old stove anymore. In hindsight I can't believe I wasted my time researching it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised, they hauled away my old dishwasher. No mess having to haul it in my vehicle.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Good good good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy removal, no damage don’t to door nice work

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went good and the equipment was properly taken out of the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy washer piece left behind

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my washer but left a huge concrete piece of the inside of the washer. Probably just forgot it but im an older small female and it was very difficult carrying it up the stairs and throwing it in the trash outside. Im hoping the trash man will take it. When i dropped it in my can it literally cracked the concrete pad beneath the can.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy to care of the haul away with out any complications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive but my 80" TV is so large and unwieldy, the haul away service is much more convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the people that removed the old dryer was very friendly will use them again

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys Moved old tv to an existing room! Was very careful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the cost!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, having the delivery team take away the old appliance is worth every penny. First, it is cheaper than taking it to the dump yourself. Second, they will take it to a recycler and keep it out of the dump. Third, it saves time, as you are immediately done with it! No loading it into the truck and hauling it to the dump.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and effective

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was in and out in minutes. They were very efficient and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent delivery and haul away!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was excellent which included haul away of the old refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and simplistic service to make room for new models.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Picked up the ok’d. Left the new. No complaints .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye old fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled off old fridge with zero issues. Made my life easy and now less cluttered. So glad to have this as an option. Thanks Best Buy and thanks team that handled the haul-off.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out with the old in with the new

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the new one and hauled off the old one. The process went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's absolutely no way I would have been able to remove the old frig from our home. This service is greatly appreciated and the gentlemen were very kind and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    M&M for the win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Montague and Marvin made an excellent pair and worked very efficiently. They managed to haul and install it in record time! They even ensured that the new washer and dryer were positioned for optimal use of both doors being opened.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Disposing of old stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old freezer was taken away by the associates and it was done well with a little fee. Will recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful service!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and haul-away was great. Quick, clean, and did a wonderful job!

    I would recommend this to a friend