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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13401 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 13,401 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul of refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job taking my refrigerator that was broken out of the house effectively.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Good reliable service.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great convenient haul away service. It was nice not having to go pickup the purchase, bring it home, remove the old unit and install the new unit. Having it all done plus the old unit hauled away was fantastic. At $30 fee it isn't too bad. Going to $40 fee is a little high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I've used the professional haul away for 14 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away of my broken microwave was seamless. For the last 14 years I've had Best Buy replace/upgrade all my kitchen appliances. Some more than once during those years. The haul away process is professional and takes the stress off of me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, friendly, thorough and completed on time.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Job Done Right!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter the state of your old microwave they haul it away, taking all hassle away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new washing machine and they hauled off the old machine. The guys were very friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled it away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away my broken washer with no problem. Thank goodness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and professional. They were able to carryout the old fridge I had in basement for years without any damage done.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old stove was removed and gone before you could blink an eye. They really don't mess around.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery and haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very professional and conscientious with the home surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Time saver!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend! Such a time saver! The delivery and removal was quick and painless ( as it should ) they delivery guys were very nice, prompt and professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing how quickly and efficiently they moved our old item out. Worth the extra money!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians removed my old appliance with care and a smile. Service was excellent

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came pick up my old chest freezer, they didn’t even need a dolly just lifted it up no problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers was very professionally on setting up the washer and taking the old one away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wort the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cost me $60.00 to have a 15-year-old TV hauled away, but it was worth it. The 82 was heavy, so they used lifting straps to move the TV. I wore my back out by lifting heavy objects, but they had straps that took the weight off their backs. Our landfill won't accept TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two gentlemen very professional. Ensured my product and home was taken with care. High quality services.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and haul away could not have gone better. The installer was so competent professional, proficient and courteous. I would recommend him to my family and friends. They cleaned up, boxed up the parts I needed to return, and hauled away my old dishwasher so efficiently. Great service, thanks to them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good Bye old oven.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal and haul away of old oven was great. They were fast and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast professional and efficient made getting rid of a old appliance easy

    I would recommend this to a friend