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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 13,640 reviews
  • Rated 5 out of 5 stars

    Bye Bye Old Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hauled away our old washer without any issues. It was nice not to have to worry about disposing it ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was nice and quick when I needed to recycle a broken TV.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to not have to lug the old unit out of the house. Couldn’t be easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in contact days prior to let me know approximate day and time of arrival and contacted me when with a more exact time on the day they were scheduled. Even let me know when they were leaving the customer encore me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did very excellent jobs. Fast & got knowledge about the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Took my old Big Sreen to the boneyard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very neat about how they handled the TVs

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Took away old tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the old tv packed up and gone in no time. Did not have to worry with it!

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Good removal.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took it away with no damage and boy it was heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An excellent service to consider

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. On time and efficient installation/removal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentlemen that came were very competent and efficient about installing ,removing and hauling away materials and no mess

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Free Service That Is Included

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily took my friend's old TV away with no problem...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service but expensive price tag

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the haul away service is good but expensive, i would like it to be more affordable since this add cost to the product since there no way someone can move a huge fridge by themselves

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Customer service priority

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy were professional and caring of moving items in and out of my house. Would recommend this service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hauled away with no problem old TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away old TV with no snags whatsoever. Very efficient and appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling off Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers did an excellent job on hauling the washer off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauled away - thank you!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though Maurice and Jarrod did not have instructions from Best Buy to haul away our old dishwasher, they were kind enough to take it since it comes with the TotalTech Membership we had bought before buying the dishwasher. We thank these gentlemen very much for their help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recycle Your Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have my old appliance hauled away and recycled because I care about the environment, that's just the kind of person that I am. I like a good spicy tuna roll and if I want that train to keep rolling I need to do my share in saving the oceans and environment and Best Buy is helping me do that by hauling away my junk and recycling them.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Less hassle

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and least amount of hassle to heat rid of old unit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great job despite error from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my delivery men weren’t told that my apt is on the 5th floor of a walk-up building, although i mentioned that in a note when i placed the order. however they quickly called 2 more men to help and completed the drop-off/haul-away. i appreciated that they stayed with me and helped solve the problem proactively and quickly, instead of suggesting re-scheduling for another day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul-away soooo worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul-away service is a great value and so easy to use. Couldn't be happier with the decision to purchase this add on when I got a new washing machine

    I would recommend this to a friend