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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank f@%k it’s gone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old appliance is completely gone! Amazing service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NO TITLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team removed the old equipment without any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a decent job of hauling away the machine. The old machine was heavy and took some effort

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and removed old TV when they dropped off the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A JOB WELL DONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men that hauled away the huge chest freezer did an excellent job!! They were courteous and polite. They were careful not to ruin my floor and they cleaned up all the mess… And there was a big big mess. I am very pleased and I would absolutely use the service again because of their work ethic and professional attitude and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service professional very quick and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good. was careful and efficient. got out of the way easliy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice haul away

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away team took the old product with them. It was pretty simple process. I received a call from haul away team, confirmed the date and time. They arrived within the timeframe and haul away my item. They had shoe covers and cleaned well after haul away.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great, quick, no damage ... what else can I add ??

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, quick, no damage ... what else can I add ??

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have you ever lifted a fridge? $25 is a bargain!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond to deliver a new fridge and then hauled away the old one for $25. It was heavy and you had to take the house door off to get it out. I don't have a truck and grabbing a friend and going to the dump takes a lot of time. Plus they recycle what they can. So better for the environment and everyone else. Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great haul away service with care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The old CRT TV was located on the 2nd floor. The two serviceman moved old TV with care.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and professional. Ample notice. Easy as pie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to have our old dryer hauled away when we bought a new one that was delivered and installed. Great relief to not deal with this ourselves.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Helpful crew

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly, awesome and on time. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Haul away for washer replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completed with no damages and no grief. Much better than doing it myself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered our new freezer and hauled away the old one were professional, fast and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called came they did their set up and took away the old washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional haul away & recycle old washer/drier

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered and installed our new stacked washer and drier. When they departed, they took the old washer and d drier stack with them. What else is there to say? As far as the recycling, not being a witness to it, there is nothing I can say except I trust Best Buy did the right thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, fast and easy. No need to do it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy on removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was great no extra charge to take my old machine

    I would recommend this to a friend