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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 223 Showing 4,441-4,460 of 13,640 reviews
  • Rated 5 out of 5 stars

    Haul Away team

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was excellent. Polite. Friendly. Professional. And easy removal of our old fridge. Cleaned up. So fast and efficient. Excellent experience. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend best buy for all needs they are professional and very knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    worked as described

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as described - great service so no worry and order

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With our Best Buy Membership this service was free. WHY, OH WHY would you NOT have your old machine removed. Simply the best surprise of the entire process of finding a new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price to just have it hauled away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a big console type 53" inch tv that I had to get rid of. I was actually going to take it a part piece by piece and put it in the trash, but it was so well constructed I just decided to pay Best Buy $29.95 to haul it away when they brought my new "65 inch tv. Well worth the hassle of tearing the old one a part.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had installation and haul away completed very timely manner. I'm sure this sometimes i did. Only thing i would've changed is how i was contracted. I guess i chose email, which i do not check frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old range was quickly hauled away and recycled when my new range was delivered.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Delivery process could’ve been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miscommunication between Best Buy and delivery company was the problem. Delivery personnel did not see on their order what I paid for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pickup of old dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient friendly easy very well done ..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super professional nice guys, handled everything in a quick and professional manner. Top rate!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and professional

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional. Saved my back. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3rd party company they use yo fo delivery and other services, I.e. haul & removal or relocation is great. The young man Corey who serviced us was professional and courteous. I was apprehensive initially because he came alone and was delivering and mounting a 75” tv but he called for backup. He worked quickly and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician installed dishwasher professionally and explained how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! So convenient! We are so thankful for the haul-away service. What a hassle it would have been to find a place to take our old appliance, load it ourselves & get rid of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great together as a team to remove the old washer from my second floor. After that one installed the new washer and the other loaded the old washer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get it outta here!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad they took this off my hands. A very handy service

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job at removing the old dishwasher

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who hauled away my old refrigerator and installed new one were very professional and nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as I expected. My tv was taken away and I haven't seen it since.

    I would recommend this to a friend