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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

Rating Filter

Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a nice job installing and removing appliance. No scratches to walls or floors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and very well mannered guys took away our old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old - in with the new.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were amazed how heavy our 12 year old non-working refrigerator was. It took them a bit of fanagling, but they got the job done. Bringing in our new refrigerator, they had to remove the door handles in order to get it in the front door. Took a bit of extra time, but no complaints and they got the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy with the right people

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen who delivered our new freezer were very professional and efficient. They had the new one mostly assembled before placing it in our basement. After a couple minutes of securely strapping the old freezer, it was hauled away never to be seen again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. They were very careful not to hit anything during the removal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of our old fridge went as it should have. They removed the doors and easily took it from our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removal of packaging

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad removed the large packaging saving the inconvenience of having to visit the skip myself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Seamless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They disconnected and hauled the old fridge away. There were no issues at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So Professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service I have ever had. Very professional and helpful - these two deserve a raise!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The servers provided was very Seamless and professional. Reached out to me multiple times to give me updates of arrival and pick up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys came and brought in new and hauled away old range. Very friendly and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removed my old television and brought in my new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even the cart away refrigerator was treated with c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing a washer of unknown age. It was at least 30 years old. Since I am disabled, they even cleaned the top off for me. They treated the cart away refrigerator with as much professionalism and care, that they used with the new refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was disconnected and removed carefully to avoid walls and furniture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whew - best $60.00 bucks ive spent in a while !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid the extra money to have the washing machine delivered and installed. Then i saw the option to have the old washer hauled away. Best sixty bucks i spent !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreatService

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having our old TV hauled away and recycled was a bonus.

    I would recommend this to a friend
  • Cons mentioned:
    Completeness

    Rated 4 out of 5 stars

    Great job!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a bang up job, but did accidentally toss toe guard from old fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Contractor used by Best Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional contractor used by Best Buy was very careful in removing the old fridge from my home and installing the new one They gave me time to care for the water on tye floor from the old fridge and ensure a clean floor space for the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away my washer and dryer but I decided to keep the fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up my old dishwasher promptly and were very polite

    I would recommend this to a friend