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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13402 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 13,402 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys hauled the old dryer away, I appreciate that because I didn’t know what to do. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and efficient haul away service. Drivers were courteous and careful while working in my home. Very easy service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Painless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service helpful and very efficient! Thank you for your service!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people that came to deliver my Refrigerator and dishwasher were very friendly and capable. They took their time and made sure everything was done correctly. They were careful moving the existing fridge out into the garage,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen Aid solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid dishwasher. The drying function works extremely well and dishes are CLEAN! It is actually easy to adjust height of second tray. If you can find on sale, worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Damage prevention

    Rated 5 out of 5 stars

    They were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, careful, and professional haul away service. It was nice to have Best Buy haul away my old refrigerator without causing any damages to my nice floor, door, walls, or woodwork.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Overall performance

    Rated 5 out of 5 stars

    Effective removal by Geek Squad!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were careful not to do any damage to our home and were quite efficient!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hauling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where quick and efficient in hauling away my old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Pick up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled the old fridge with no problems the only thing I recommend is to have it ready or else they will miss the pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price very well worth paying to have them take the old stuff away so i did not have to deal with it. I was thinking after the fact i should have listed it for free and someone could have taken away the old washer and dryer because it worked just did not run all the cycles on the washer only cold but if some one could have set it up to save them from going to the laundromat. Just think of that so you don't make the same mistake i did. The guys were great and went the extra mile to set it up and had to deal with my old house plumbing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient. Got through tight corner. Made adjustments as requested until it was aligned perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Speed

    Rated 4 out of 5 stars

    Hard fast working and best of all I just watched

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will readily admit to feeling bad when seeing how my team of installers removed my old refrigerator. They became a human dolly where each wore straps around their backs and lifted the heavy fridge into the air and onto the truck. The team was courteous and conscious of my floor and scratches. They did a great job in a short amount of time - and best of all - I just watched. Good job team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What's not to love?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So to get rid of my old dryer myself, I'd have to load it in my truck by myself, use my gas to haul it to our "transfer station" and then pay THEM $20 for the pleasure of giving them my recycleable metal, and unload it myself. I paid BBuy $49 to just take my old unit....what's not to love?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great removal. It was fast and easy. didn't have to worry about finding someone to remove my old washer,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was great! They made it so easy! Instead of paying the town they took it right away I didn’t have to worry about anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally Impressed!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! What a great job the technicians did when they hauled away my old freezer. I wanted to sweep behind the old freezer when they moved it. These professionals moved my freezer, saw the broom, and swept behind before I had the chance to do myself. THESE GUYS ARE KEEPERS!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good techs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who took away my old equipment were fantastic. They did a great job with installation, but it was the process leading up to that that was ridiculous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Purchase slide in range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two delivery gentlemen were very helpful and worked quickly and efficiently to remove the old range and install our new slide in range. Very profitable delivery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Crew was very careful. One guy hauled while the other helped navigate around corners. Easy peasy.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Delivery Service - Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first big appliance bought unseen except for the pictures on the website and with best buy. First I got a courtesy call yesterday confirming with us that they will call 30 minutes before delivery. Today I got the call, they arrived on time. They measured the space height and width, where the fridge will go in to make sure the fridge we ordered will fit. When they brought it in, they were very careful, no scratch and fit perfectly. He took the tapes and plastic off on the door then installed the handles carefully and efficiently. He was courteous, capable, professional and great English communication skills, he speaks very well. I am very satistified and happy with the awesome delivery service. Good job, well done. Keep these guys they are winners. Courtesy service thumbs up.

    I would recommend this to a friend