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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 13,640 reviews
  • Rated 5 out of 5 stars

    Totally Impressed!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW!!! What a great job the technicians did when they hauled away my old freezer. I wanted to sweep behind the old freezer when they moved it. These professionals moved my freezer, saw the broom, and swept behind before I had the chance to do myself. THESE GUYS ARE KEEPERS!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Kind and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient and took it right where I needed it to be. They were very helpful and kind

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Hauling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys where quick and efficient in hauling away my old fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauled away without any damage to my home. Quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was great. Because of an unexpected problem I wasn’t able to have my old dishwasher ready for haul away on the day my new one was delivered. The delivery guy said no problem they would schedule another day to pick up the old one. Which they did; no charge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will remove you old appliances and in with the new. They are the BEST.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Careful removal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal was quick and efficient. The workers were careful in the removal and gave me time to clean where appliances had been before bringing in the new washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great! Too easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Got rid of my old washer and dryer without issue. Glad I didn’t have to deal with them. You must purchase haul away for each, washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Mission Accomplished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the item away and I never saw it again. Didn’t scuff floors or cause any damage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and Convenient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left my house to go to the dentist. In the time between when i left my house and returned, it was exactly the same…except the old, ugly [by comparison] TV was gone and a brand-spanking-new one in its place. My setup is mildly complicated, but they handle everything well. Nothing broken. More than months later, nothing has mysteriously broken down or otherwise degraded. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and quick job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hugo did an amazing job taking away our old stove when they came to deliver the new one we got. They were respectful when moving the old stove by not dragging it on the tiles and being careful around the walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that installed the fridge were amazing!!! They were so careful taking out the old one and bringing in the new one and made sure I was happy before they left.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Job Well Done

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    refrigerator moved from one house in our community to another.. done quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took away the old fredge and I haven't seen it since. They did a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Quick, polite, and professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have two fridges that remained with our home when we moved in. For 3 years we used both until the extra one in the garage pooped out. We replaced it with an amazing LG and love it. Long story short, we asked the movers to trash the broken garage fridge and move the old kitchen one to the garage. They did so quickly and efficiently. Once again, they moved TWO fridges to help us out and never once questioned us. We're very grateful and appreciate all their help.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy and professional service. They took my old washer and installed my new one in less than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Extremely efficient and a life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team which came to install my new appliances, hauled away the washer and dryer. A 2 member team of Victor and his partner came in, and made the entire process of disconnecting and hauling away look so simple that I was in awe. They unloaded the new appliances, hauled away existing washer & dryer (I didn't want my old refrigerator hauled away) and cleaned up very thoroughly and efficiently. They were extremely helpful in telling me what they were doing and why. Maintenance tips & pointers were shared equally simply in layman terms. I would rate these guys highly efficient, professional, very knowledgeable and I am very very happy with the overall haulaway experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional Movers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who delivered my dryer were professional and delivered/removed items in a quick manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Convenient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding the haul-away service was a great decision. The team was professional, quick, and careful not to scuff any walls while removing our old appliance. It made the entire process of getting a new appliance completely hassle-free. I would definitely recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation SERVICE. Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to thanks for the installation service. Great people, very professional, fast, honest and great people skills. Congratulations !!

    I would recommend this to a friend