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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13132 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 13,132 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys had our old fridge out and new one installed in record time. It was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional delivery and removal of freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and haul away. The delivery men were professional, pleasant and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling my fridge to the garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a very great job.They moved my old fridge to the garage in a few seconds

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great add on option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved having this option when purchasing a new dryer. Saved my husband a lot of trouble. The gentlemen who hailed it away were careful and handled the removal with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Named it after my great granddaughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's roomy and I love the flexi drawer you can move from side to side.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great service at a reasonable price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I worried how I was going to get my 275 pound behemoth rear-projection TV out of the house to be replaced by a new flat panel model. Best Buy offered haul away for a reasonable price since I purchased a 75 inch new model. The two young men had little problem carefully removing the old TV by using a unique strap with which they carried it out the door!!! They were very pleasant and courteous as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the money to have Best Buy haul away the piece of junk that quit working.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Install Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that delivered and installed our refrigerator was very good. They followed directions before arrival, cleaned up, and worked efficiently. They knew what they were doing and did it well. No problems afterward. Their English was a bit limited, which could be a problem if there was a need to communicate anything important.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great add on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got this due to they was to heavy for me to get out of the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old gas range was hauled away quickly an with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    quick and early

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled the old unit away very quickly, easily. That and bringing in the new fridge took a 30-40 mins max. Only issue was they came several hours earlier than the day's text message said. But we did also get a text from the driver saying when they'd actually come, which they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Bestbuy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy agent helped me throught the process to make it smooth. Well communicated and my old tv was picked up without any hassle

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Removed old television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team removed our old television and disposed of it for us. It was too old for us to offer anyone as a gift or for sale so this service was useful to us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service fast hookup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys took the broken one out no problem was quick and hooked up the new one so efficient thank you everything works great

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Out with the Old....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were Slick! Couldn't believe how they navigated the turns. It was so tight I think the house was built around the machines....but they nailed it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick and professional....................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t ask for a smoother delivery. The guys were smart and courteous ensuring no damage to my home or the refrigerator. The guys even gave a quick review of features

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Install and removal included with my dishwasher

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install team Removed our old dishwasher and loaded it on the delivery truck and I didn’t have to do anything. I cleared out the cabinet under the sink next to the dishwasher before they arrived so they would have easy access to the plumbing and garbage disposal. The install team was great and very clean, friendly, and efficient. They removed the old dishwasher, installed the new one and cleaned up the little mess they made as they went along. It was all clean when they left like they were never here. Recommend Best Buy for their efficient install/removal team which was included with my purchase. Other stores wanted to charge a premium for the add on service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best buy for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as it should delivery on time and hook up correctly

    I would recommend this to a friend