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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    YAY new work fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the item out with ease. Knew what they were doing and were very professional and responsible.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Easy as could be!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 65” DLP projection TV that needed to be taken away. I helped the installer carry it into the hallway of my building. When he was leaving, I asked if I could help him get it to the truck. He said no need, I already got it out there. No clue how he got it to the truck without my help. I was definitely impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So worth delivery/haul away service!!!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So nice to not have to worry about getting rid of our old fridge that didn't work. They hauled it up the flight of stairs and loaded it on their truck to take with them. No damage to anything and total time spent with haul away and delivery of new fridge/freezer was less than 30 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    These truly delivered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away the old unit and everything that went with it. Plus taking care of the box and packing materials from our new unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I replaced my fridge I had the option of getting it getting professionally removed but the technician that came in to install my new appliances for a low amount and I’m glad I did. They brought in the new fridge and got rid of the old for me. Highly recommend. I had nor the time nor the means to transport that old fridge and dispose of it

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Great job guys

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did an excellent job hauling my old refrigerator to downstairs. I was in awe I just knew they weren't going to fit that big thing thru the door, I was absolutely dumbfounded they were very professional they took the door off and shimmy the refrigeration down that narrow doorway, mind you , with steps no way my husband an I could of done it like they did in 20 mins. Excellent Excellent job worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. There are several flights of stairs to maneuver through, they were quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    They did it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't an easy haul away as the HUGE fridge couldn't fit out the nearest door, and the proper exit was a tricky trip through a tight foyer. The guys actually managed to move it through the undersized doorway with THE DOORS OPEN while tilting the entire unit. Ingenious and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a dryer and the team came to not only install but went above and beyond . Sized up the situation and made sure it was a smooth install. They made sure it was installed and removed safely and quickly. Anyone looking to get an appliance get Best Buy to install it; totally worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great add on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I got this due to they was to heavy for me to get out of the house

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Damage prevention

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your team was very careful in hauling away the old appliance. No damage to any wall in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention, Overall performance

    Rated 5 out of 5 stars

    rick

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haul away was well worth the money. it was removed without damage and with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They took them off my hands! Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old washer and dryer worked but the washer couldn't wash my blankets and comforters. The dryer kept cutting off. I hope someone found them and refurbished them and gave them away. But they moved those appliances away. I'm satisfied with the outcome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, simple, removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldnt wait for the broken GE fridge to be removed and thrown into the truck. no scratches or dings anywhere in the hall, no scuffs, no furniture needed to be moved. A+

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer came on time and completed the install in <30 minutes and removed the old units

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fair value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super professional service. Took it out with no damage to house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Dishwashers Removals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was friendly and polite. Removed the 2nd dishwasher when dropping the new one for installation the next day. The team that did the install for the new DW were efficient with removal of the replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was awesome having the old range hauled away! Hassle free!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instsllion of the refrigerator and removal of the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team Best Buy sent to install the new refrigerator and remove the old one was on time quick and efficient. I was very pleased with their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Haul Away Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad that Best Buy offers a haul away service to get rid of an old fridge as they delivered the new unit. Got things done quick and I didn't have to worry about anything.

    I would recommend this to a friend