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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13139 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 13,139 reviews
  • Rated 5 out of 5 stars

    Definitely worth the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hauling away my used dishwasher was easy and stress free and worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dealt with competition first and after having to chase down the delivery for weeks and having to pay a lot extra for haul away, it never even happened and I cancelled. These guys showed up within 2 days when they said they would. Very professional. Very helpful. Always go Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Appliance Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and cordial service, they quickly remove the old appliance and install the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old dryer away. They were both polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional. I don’t have to worry about anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome delivery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who brought in my fridge were awesome. The actually had to remove my front door and partially disassemble the fridge to get it in. No complaints. They were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our new diahwater is quiet efficient and priced reasonably. The installers were professional and quick. They left our kitchen how they found it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this service for a washer/dryer and a fridge. The people who came were friendly and didn't give me any trouble but the directions suck. They ideally want you to move/unhook your appliance so they can easily remove it from the premise. As a single 33YO male it was a little tough but not too hard. I can't imagine an elderly person doing this. The installers would probably help but due to what the directions given state.... it does not seem like policy and could result in a complication for those not able bodied. I had removed washer/dryer/fridge and moved them near the front door. Peoples came in removed them and hooked uo new appliances within minutes. Once again.... they might do it all but based on directions they highly reccomend disconnecting/moving appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent delivery service!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were very professional! Took great care to not hit walls or ding our new washer and dryer. They arrived timely, removed the old appliances, installed the new ones, explained how it works and were on their way in a short amount of time. Very thorough with their explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tell others wht you thnk and you could win $400GC

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tell others what you think - and you could win a $400 gift card!1See Disclaimer 1 One winner every month. The more reviews you write, the better your odds. I'VE DONE A LOT OF REVIEWS BECAUSE IVE BOUGHT A LOT OF THINGS FROM BEST BUY BUT I HAVE NEVER WON THAT GIFT CARD LOL!!! NO WORRIES I WILL STILL BUY FROM BEST BUY, I GET MY $$$$ WORTH THERE.. THEY WERE VERY RESPECTFUL AND WERE ON TIME THEY LEFT WITHOUT A MESS CLEANED THE AREA AND ANSWERED ALL OUR QUESTIONS REGARDING THE PRODUCT THEY JUST DELIVERED AND INSTALLED. VERY PROFESSIONAL. CALLED US FIRST TO INFORM THEY WERE COMING AND WHAT TIME AND THEY WERE THERE ON TIME. THANK YOU VERY MUCH.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Fast removal with no problems.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The removal of the old refrigerator was fast and no damage was done to my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haulaway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service!!! Work crew came in and hauled the old microwave out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and Convenient

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left my house to go to the dentist. In the time between when i left my house and returned, it was exactly the same…except the old, ugly [by comparison] TV was gone and a brand-spanking-new one in its place. My setup is mildly complicated, but they handle everything well. Nothing broken. More than months later, nothing has mysteriously broken down or otherwise degraded. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking away my old appliances saves a big headache

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take it away, fellas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a discount on a TV and free haul away. It was like a 15 year old TV I don’t use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul was a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old dryer was removed from property without any issues and very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would not do this myself when I can get help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was heavy and bulky. But the movers did a great jobs getting rid of it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moving Applicances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job in removing and installing our machines

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They took the old ones away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old ones away just as psid for. Not sure what more to say,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very professional and great. They removed my old appliances and didn’t damage anything.

    I would recommend this to a friend