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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionals

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys made it look so easy when hauling away the stove. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Is Gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the old item was removed they gave time to do a quick clean. They picked up all garbage from the new installation and took everything including the old item with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away process was really easily the day the came to install it, they simply took the old one

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taking away my old appliances saves a big headache

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great team work!! fantastic removal during a very frigid morning. all done with smiles!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Speed

    Rated 5 out of 5 stars

    Great employees

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were quick and careful with new dryer and of my house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Chicogram

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and efficient workers picked up my old washing machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service crew were quick, efficient, professional and so helpful. They went the extra mile to install my new fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew cleaned up after the delivery and hauled off my old appliance. Very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient, friendly, on time.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a fantastic job installing the fridge and holding away the old one in the dead of winter without making a huge mess, and they were quick about it as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my old refrigerator out of the garage and hauled it away without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was friendly and professional. They took care not to damage the floor and counters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service met all expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service team was careful and expedient when removing our old appliance and met all of my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away service was excillent! The haulers were very professional and personable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great movers but were late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two men who came to deliver our new refrigerator and haul away our old one where very professional, and did a great job dropping off and picking up. They unpacked the new refrigerator and placed it without issue in the requested location. They were careful not to bump any walls and followed all of our requests. The only issue we had was that they were given the wrong directions so they were much later than the quoted time window.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Happy Hauling Experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good riddance to bad rubbish! We were pleased with the opportunity to be able to get rid of our old clothes dryer at the same time the new unit was installed. It not only was broken, after being repaired several times, but was big, heavy and bulky. What a relief to have it gone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Basement fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, fun guys to talk to. Did a good job installing and removing old item

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Disposal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found out about this talking to an associate which I was very interested in. Thee guys delivered my new tv and took away the old one. A very good service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's haul away service is top notch! They removed appliances with ease as if they were delivering them, they are extremely careful with what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to haul away my old washer/dryer were friendly and managed to get them out of the basement without issue (a hard feat).

    I would recommend this to a friend